CLIENT ADVISOR 80% / STOCK RUNNER 20% - CELINE FRANKFURT (F/M/X)

Overview

CLIENT ADVISOR 80% / STOCK RUNNER 20% – CELINE FRANKFURT (F/M/X)

POSITION: CLIENT ADVISOR 80% / STOCK RUNNER 20%
PERMANENT CONTRACT / FRANKFURT

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

YOUR WORK ENVIRONMENT

As a Client Advisor at CELINE, you will report to the Team Manager and play a key role in driving sales and delivering an exceptional client experience. Your passion for our collections and commitment to excellence will enable you to build meaningful connections with clients, embodying the sophistication and timelessness of the Maison. Collaborating with your team, you will contribute to upholding CELINE’s prestigious brand image in every interaction.

As a runner, and part of the operations team, you will participate in back of house operations and you will be in charge of stock management and e-commerce.

Job responsibilities

YOUR IMPACT

Front Missions

• Contribute to the store’s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
• Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE. Utilize cross-selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE’s offerings.
• Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
• Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.

Client Development

• Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable.
• Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long-term connections. Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.

Operations Excellence

• Uphold CELINE’s standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations.

Image & Brand

• Serve as a CELINE ambassador, embodying the Maison’s values and excellence in every client interaction.
• Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
• Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.

Back Missions

• Ensure all stock transfers are properly recorded at the time of movement, and where necessary find solutions to outstanding, missing or unaccounted items.
• Ensure all products are boxed, labelled and stored correctly in the stockroom and products on display are properly maintained to reduce stock damage.
• Transfer stock between stores when needed.
• Ensure that all processes are completed thoroughly, with relevant paperwork filed in an organised way.
• Receive all deliveries and check that the stock delivered corresponds to the invoices and no stock is damaged.
• Maintain replenishment to ensure sufficient availability of products on the shop floor at all times.
• Minimise stock loss by conducting weekly rotated inventories and bi-annual stock takes. Inventories should be sent as a recap on a Friday to the line manager and daily to the financial coordinator.
• Resolve stock discrepancies by searching for missing products and double checking all stock internal loans and relevant movements of stock in and out of the business.
• Responsible for pick and pack of e-commerce sales and handling returns from e-commerce.
• In charge of uploading sample images for e-commerce.

Profile

Experience:

• You bring at least 3 years of professional experience in sales, within the fashion or luxury industry.
• Passion for luxury fashion and a deep understanding of CELINE\’s products, heritage, and brand identity.
• Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships.
• A passion for challenges and a collective drive to achieve set objectives.
• Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at CELINE.
• Adaptability and flexibility to meet the demands of a dynamic retail environment.
• Strong ethical compass and commitment to compliance and corporate social responsibility.

Languages:

German and English, proficiency of other language(s) will be an advantage

Additional information

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included, developed and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talents and singularities.

Celine is a luxury French fashion House founded in 1945 by Céline Vipiana.

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.