CRM Marketing Intern - Luxury Brand (Switz/AT)

INTERN CRM SWITZERLAND - AUSTRIA (M/W/D) 100%

Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams:

• Craft together with joy
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world

Your Impact: Within the CRM team, the internship is responsible for strategically advancing our targeted client outreach and creating exceptional customer experiences. This internship offers a unique opportunity to gain hands-on experience in a high-performing industrial environment within the luxury sector. The intern will collaborate closely with marketing, retail and digital teams to analyze data, improve processes, and contribute to project success.

Job responsibilities

Day-to-Day Missions

• Operational and Marketing Responsibilities (70%): Contributing to the planning, execution, and analysis of CRM campaigns across the full customer journey. Adapting and optimizing newsletters and other CRM communications in line with local market requirements and international brand guidelines.
• Data and Insights (30%): Supporting segmentation, analysis, and interpretation of customer data to derive targeted marketing actions. KPI tracking, reporting, and measuring the success of CRM activities. Supporting the development and quality assurance of the CRM database.

The intern will be coordinating with Retail, E-Commerce and Product Marketing teams to ensure a 360° client experience and taking on independent projects throughout the internship process.

Profile: Currently pursuing or recently completed a degree in Business Administration, Marketing, Communications or a comparable field. Initial practical experience in marketing, CRM, or related areas (internships or working student roles). Strong computer skills: PowerPoint and Excel skills are must. Adobe and Sales Force skills are desired. Good sense of aesthetics and audience-appropriate messaging as well as strong communication skills. Analytical mindset, affinity for numbers, structured way of working and attention to detail. Initiation, creativity and team spirit. Fluent in English, German and French (written and spoken). Italian knowledge is desired.

Additional information: Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their age, race, ethnicity, nationality, gender, including gender identity and expression, sexual orientation, disability, marital or civil partnership status, maternity, paternity and adoption leave as well as any other class protected by law.

Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. In order to ensure the most objective assessment of skills and qualifications possible, we ask all applicants to submit their application documents without a photo. We look forward to receiving your written online application, including details of your earliest possible starting date and your salary expectations.

The intern will gain valuable experience in this role, beneficial for a career in marketing, digital, or CRM. This role will provide opportunities to demonstrate development in communications, clienteling, collaborations, strategic coordination, and process optimization.

Recruitment process: Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted by HR. Subsequently, you will have subsequent in-person interviews with the Hiring Manager, the Team Leader and a 360 Peer.