Global Client Care Coordinator (m/f/d)

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.

At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime. Please join us to discover your own.

Within the Global Client Care ecosystem, you will play a key role in supporting the smooth and efficient operation of our Client Care Services within the following regions: EMEA, Asia and Brazil. As Global Client Care Coordinator (m/f/d), you will be responsible for a variety of administrative, operational, and support tasks, ensuring data accuracy, process adherence, product launches. The ideal candidate is detail-oriented, organized, and possesses strong problem‑solving and communication skills.

This is a full‑time position, based in our headquarters in Cologne (DE) and reporting to our Client Care Operation Manager.

Job responsibilities

Administrative & Setup

• Manage and maintain master data for spare parts
• Set up new products and services in relevant systems
• Coordinate repair profile modifications, store opening and closing procedures within the system
• Grant and manage access to Power BI dashboards

Operational Execution

• Perform daily credit note validation and monthly invoice compensation to regional entities.
• Oversee and manage RMS (Repair Management System) translations.

Process & Support

• Prepare product launch: identify what is repairable, work on repair instructions, coordinate with supply chain spare parts needs and update system accordingly
• Process and implement warranty changes.
• Provide comprehensive backend support to regional teams.
• Offer ongoing support to franchises and external partners, addressing inquiries and resolving issues.
• Conduct User Acceptance Testing (UAT) for system updates and changes.

Profile

• Bachelor’s degree with minimum 3 years of experience in Supply Chain, Operations, retail or Customer Services
• Proven ability to develop effective business relationships and work cross‑functionally
• Ability to take ownership and work independently
• Client‑oriented mindset paired with commitment to providing excellence and ensuring client satisfaction.
• Strong organizational and time management skills to manage multiple tasks and prioritize effectively
• Ease with data analysis and proficient with MS Excel
• Attention to detail and accuracy
• Fluent English skills, German skills (B1) are beneficial

Additional information

What you can expect from us:

• 30 days paid vacation per year
• RIMOWA Essential Cabin suitcase as a gift after the probationary period
• Corporate benefits and 30% discount on the RIMOWA assortment
• Company pension scheme with a high employer contribution or other capital‑forming benefits
• Great canteen with freshly cooked and affordable meals
• Urban Sports Club membership, public transportation ticket & job bike (partly subsidized)
• International environment and development opportunities within LVMH

BECOME PART OF RIMOWA:

Please send us your complete application documents including your salary requirements and details of your possible starting date.

We look forward to receiving your application! Look for us on Instagram @RIMOWA or visit us on our RIMOWA Career page: https://career.rimowa.com/

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state‑of‑the‑art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever‑changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.