Senior Global Customer and Production Quality Manager (m/f/d)

Senior Global Customer and Production Quality Manager (m/f/d)

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.

At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime. Please join us to discover your own.

As part of our Global Quality team, you will be in charge of customer and production quality globally, leveraging best practices from our 3 plants and reviewing Client Care data on product quality at our customers to coordinate improvement plans with stakeholders across the value chain.

Job responsibilities

• Lead Customer and Production Quality globally across all of RIMOWA, identifying opportunities and coordinating action plans.
• Lead continuous improvement of customer satisfaction, product quality and warranty costs by regularly reviewing Client Care data to recommend product and process enhancements as well as new improvement projects, in collaboration with Development and the 3 plants.
• Collaboration with plants for production quality topics that are common between the 3 sites, e.g., ensure the link between site‑specific quality measures and overarching global quality standards, ensure the seamless launch of new products across plants, answer quickly to arising quality risks
• Proactive optimization within Production Quality: continuously scan for optimization opportunities within processes, together with Plant Quality Managers; establish an environment where improvements opportunities are regularly identified, evaluated, and implemented

Profile

• Completed technical degree (e.g., Mechanical Engineering, Industrial Engineering, Production Engineering) or a comparable qualification
• At least 7 years of professional experience in the field of quality management
• Strong root cause problem solving and project management skills, e.g., 8D or DMAIC projects
• Strong analytical competences, e.g., during quantitative root cause analysis
• Strong communication and teamwork skills for cross‑functional interaction as well as intercultural competence; ability to get insights from stakeholders and align on needed actions
• Independent and structured way of working, coupled with a high degree of initiative and assertiveness
• Business fluent English, written and spoken – business fluent German is a plus

Additional information

What you can expect from us:

• 30 days paid vacation per year
• RIMOWA Essential Cabin suitcase as a gift after the probationary period
• Corporate benefits and 30% discount on the RIMOWA assortment
• Company pension scheme with a high employer contribution or other capital‑forming benefits
• Great canteen with freshly cooked and affordable meals
• Urban Sports Club membership, public transportation ticket & job bike (partly subsidized)
• International environment and development opportunities within LVMH

BECOME PART OF RIMOWA:

Please send us your complete application documents including your salary requirements and details of your possible starting date.

We look forward to receiving your application! Look for us on Instagram @RIMOWA or visit us on our RIMOWA Career page: https://career.rimowa.com/

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state‑of‑the‑art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever‑changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.