Geneva Store Manager in Genève

ppFounded in 1884 by Sotirio Bulgari as a single jewelry shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence. Creating a highly distinctive style that celebrates its rich Roman history, Bulgari is able to blend modernity with classicism. /p pThe original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison, while its roots in jewelry and watches have grown into new expressions of accessories, perfumes and luxury resorts. /p h3Job responsibilities /h3 pIn order to strengthen the team of our prestigious flagship boutique at Rue du Rhone in Geneva, we are recruiting our next /p pAs a Brand ambassador, you are responsible for maximizing the overall brand image, client experience, and store productivity in various areas such as sales, operations and after-sales services for high-end jewelry, watches, and accessories. You represent our brand by promoting its values and ambitions, and you motivate your team to strive for excellence. /p pReporting directly to our Managing Director Switzerland, you embody our Maison’s values and manage the store operations of our Boutique in Geneva. You inspire and lead a team of nine people to deliver the ultimate client experience, achieve their full potential with outstanding results, and ensure operational excellence across all client touchpoints. /p pClient Experience Clienteling /p ul liConstantly lead the store team to deliver a unique and memorable client experience, providing luxury service on any occasion (click and collect, browsing, purchase, after-sales, complaints) /li liMotivate the store team to engage with clients beyond in-store transaction and fostering an omnichannel mindset /li liEnsure the team’s expertise in product knowledge, storytelling, and selling skills /li liGuarantee the best team adoption and understanding of all digital tools /li liFacilitate new omnichannel client journeys, promoting client services offered within the Maison /li liSet a clienteling store strategy in alignment with the Maison’s strategy to develop client engagement and loyalty across all touchpoints. Drive clienteling activities among individual team members, ensuring precise follow-up of client portfolios, clienteling KPIs, and achievements. Identify opportunities and implement improvements /li liDemonstrate the ability to recruit clients by leveraging local networks and cultivating key industry-related relationships /li /ul pDrive and Grow Business Performance /p ul liMaintain a comprehensive and omnichannel vision of the business (master KPIs, identify key drivers and opportunities) /li liContinuously assess store performance, developing, and implementing 360° action plans to improve results and generate sales across all channels /li liCascade and adapt business objectives to each team member /li liSet you store strategy and demonstrate ownership. Be pragmatic and precise in your action planning and objectives. Engage in conversations with HQ teams by providing feedbacks and quantifiable insights. Partner efficiently and proactively with cross-functional teams to drive the business forward /li /ul pPeople Management Development /p ul liContribute to the selection and recruitment of high-performing profiles /li liDevelop team competencies and skills through coaching, mentoring, and identifying training needs /li liMotivate and energize the team: ensure best practice sharing, empower talents, and delegate responsibilities /li liCommunicate clear and precise objectives, and sharing results and feedback /li liOrganize team planning according to business needs /li liIncrease team awareness of market trends /li liLead change within the team to foster a client-centric and omnichannel culture /li /ul pStore Operations Management /p ul liEnsure all Maison procedures and policies are well-known and applied by the team /li liCoordinate retail activities with internal departments, including Digital/e-Commerce,Merchandising, Visual Merchandising, and Client Development, to synergize the needs of all departments for achieving common corporate objectives /li liEnsure smooth and optimized operations management /li /ul h3Profile /h3 pYou possess valuable experience of 10 years in a similar position within a high-end luxury boutique, demonstrating expertise in retail store operations and sales techniques. Your extensive knowledge spans marketing, media, and merchandising. Leveraging excellent networking skills, you have successfully expanded client portfolios. Proficient in the Microsoft Office suite and other systems, you exhibit versatility in technology. Additionally, fluency in English and French, Italian or German are advantageous assets. /p pAs a team leader overseeing nine people, you are passionate about developing a strong team through effective training to increase technical and product knowledge, as well as developing sales and stock management skills. You provide the tools and demonstrate leadership by playing an active role on the selling floor and you continuously motivate and coach client advisors to meet assigned sales and productivity goals. /p pYou are flexible and innovative, and you work in an organized and structured manner. Your excellent communication, influencing, and negotiation skills allow you to perform in your daily activities and you are fully dedicated to clients and maintain effective relationships with customers. As a charismatic leader, you motivate, develop, and build strong bonds within the team, and create a positive and harmonious work environment. /p h3Additional information /h3 ul liA comprehensive onboarding program designed to ensure a smooth and welcoming integration from day one, with dedicated time for team introductions and immersion in our environment /li liA supportive, dynamic, and collaborative workplace culture where every voice is heard and valued /li liA truly multicultural and international environment, ideal for broadening perspectives and developing a global professional network /li liAn attractive pension scheme (LPP) along with employer contributions to health insurance premiums and meal expenses /li liAccess to a broad portfolio of training programs, spanning technical, interpersonal, and leadership development /li /ul pThis position is open to all talents, and we are committed to upholding the values of diversity, inclusion, and equal opportunity. /p pBvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.br/Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.br/Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.br/ /p h3Crafting Dreams Starts With Yours /h3 pbAt LVMH, people make the difference in the art of crafting dreams. /bbr/Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.br/Join us at LVMH, where your talent is at the heart of our collective successes.br/ /p /p #J-18808-Ljbffr