Community Hub Coordinator

Job Overview: As a Community Hub Coordinator, you will be responsible for the planning,
coordination, and management of a community hub\’s daily operations and activities. Your primary
role is to create a welcoming and supportive environment that offers essential services, resources,
and programs to meet the diverse needs of the local community.
Your role is integral in maintaining a well-organised and efficient office environment that allows the
organisation to focus on its mission of making a positive impact on the community.

Key Responsibilities:

1. Administrative Support: Provide general administrative support, including managing office
   supplies, handling incoming and outgoing mail, and ensuring the office is well-organised and
   equipped.
2. Reception and Front Desk: Greet and assist visitors, answer phone calls, and direct inquiries
   to the appropriate staff members. Maintain a welcoming and professional front desk
   appearance.
3. Scheduling and Calendar Management: Coordinate and manage appointments, meetings,
   and programmes. Ensure that schedules are up-to-date and organised.
4. Communication: Handle email correspondence, distribute internal and external
   communications, and maintain contact lists. Ensure effective communication within the
   office and with external stakeholders.
5. Record Keeping: Maintain and update records, databases, and filing systems. Ensure that
   documents and data are well-organised and easily accessible.
6. Office Maintenance: Oversee the maintenance and cleanliness of the office space. Arrange
   for repairs and maintenance services as needed.
7. Event Planning: Assist in planning and organising charity events, meetings, and volunteer
   activities. This includes coordinating logistics, catering, and equipment setup.
8. Volunteer Coordination: Assist in recruiting, training, and supervising volunteers who
   support the organisation\’s programs and events. Ensure a positive and productive volunteer
   experience.
9. Financial Administration: Assist with budget tracking and expense reporting. Process
   invoices, reconcile accounts, and maintain financial records related to office expenses.
10. Resource Coordination: Work with staff members to coordinate the allocation and
    distribution of resources, such as materials, supplies, and equipment for charity programs
    and initiatives.
11. Relations: Assist in maintaining relationships with local community leaders and authorities
    ensuring the hub is updated with the latest information.
12. Health and Safety Compliance: Ensure compliance with health and safety regulations,
    including maintaining safety protocols, first-aid supplies, and emergency procedures.
13. Team Collaboration: Collaborate with various departments and teams within the
    organisation to support their administrative needs and ensure smooth coordination of
    charity initiatives.
14. Office Policies: Help communicate office policies and procedures, ensuring that staff and
    volunteers are aware of and adhere to the hub guidelines.

Qualifications:

• High school diploma or equivalent (a degree or relevant certification is a plus).
• Previous administrative or office management experience, especially within a nonprofit or
  charity setting.
• Strong organisational and time management skills.
• Proficiency in office software, including Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Strong sense of confidentiality and professionalism.
• Compassion, empathy, and a commitment to the charity\’s mission.

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