Internal Sales Manager

Job Responsibilities

• Utilize commercial systems and processes to effectively manage assigned territory (CRM, tableau, Key Account Plans).
• Prepare regular sales reports and forecasts for management review.
• Provide insights and recommendations based on sales data and market analysis.
• Achieve revenue targets and sales KPIs.
• Develop and implement strategies to meet and exceed sales goals.
• Negotiate terms and conditions with customers to secure profitable and mutually beneficial agreements.

Customer Relationship Management

• Build and maintain strong relationships with existing customers to foster loyalty and repeat business.
• Resolve escalated customer problems, complaints and inquiries that cannot be managed at the customer service level.
• Use CRM to maintain accuracy of all contacts/accounts, manage leads, and progress opportunities.
• Communicate with cross-functional teams to increase sales, reach additional markets, and promote new business.
• Sell in a consultative way to increase customer value.
• Use customer feedback to generate ideas about potential new products, product updates and new applications.
• Prepare price quotations to existing and potential new customers.

Team Engagement

• Contribute to Inside Sales team performance, ensuring all revenue goals are met.
• Support Inside Sales team in meeting or exceeding Pricing Goals.
• Work closely with other team members, such as marketing and customer service, to ensure a cohesive and positive customer experience.
• Regular reporting via weekly reports and live team meetings.
• Regular sales and product training required.
• Use market resources to reach out to new potential customers in Europe.

Qualifications

• Bachelor’s Degree preferred, engineering/business/marketing.
• 2 - 4 years sales/sales support experience.
• Exceptional communications skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
• Highly motivated and positive attitude with strong customer focus.
• Adept computer skills, including proficiency in CRM, Microsoft Office Suite and Teams.
• Ability to work independently as well as in a team in a fast-paced environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Excel in skill of negotiation, building relationships, and product/market knowledge.
• Reliable, trustworthy and detail oriented with good decision-making skills.
• Ability to travel on a limited basis to key customers.

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