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- Aufgaben: Manage and optimize data-driven processes and IT services for our clients.
- Arbeitgeber: Join M2, where complexity meets structured solutions in a diverse and dynamic team.
- Mitarbeitervorteile: Enjoy hybrid work options, personal development coaching, and a fun office culture with snacks and events.
- Warum dieser Job: Be part of an agile, trust-based culture that values your ideas and promotes growth.
- Gewünschte Qualifikationen: Degree in IT or related field; experience with monitoring systems and cloud environments preferred.
- Andere Informationen: Work from Berlin or remotely; we value diversity and inclusivity in our workplace.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
Apply at M2: Complexity meets structured solutions. Data are the digital assets of a company. M2 shows pragmatic and intelligent ways to uncover and visualize this valuable potential - for structured solutions that create room for growth. Ready to take control and optimization of data-driven processes and systems into your hands to inspire our customers? Then apply to us now as IT Service/ Operations Manager (m/f/d)!
Tasks
- Responsibility for the efficient management and monitoring of our managed services
- Ensuring service level agreements (SLAs) are met
- Definition and monitoring of monitoring metrics
- Configuration and management of IT environments
- Management of the service desk
- Responsibility for the security of our IT infrastructure
- Close cooperation with external partners and software providers
Profile
- Completed university studies in business informatics, computer science, natural sciences, engineering or a comparable qualification
- Experience in the administration of monitoring and ticket systems
- Knowledge of developing and managing deployment processes
- Preferred experience in a cloud environment, especially AWS or OTC
- ITIL certification an advantage
- Expertise in the use of the Atlassian suite, especially JIRA, JIRA JSM, Confluence, Bitbucket
- Good knowledge of Windows and Linux servers (Ubuntu, CentOS, RedHat)
- Experience in network infrastructure and data security
- Knowledge of user management, especially Active Directory / LDAP
- Experience in contract management in the area of hosting and application operation
- Very good knowledge of German and English, both written and spoken
Benefits
- You are part of a young and dynamic team from over 10 different nations
- Hybrid work model: decide for yourself if you work in the office, at home or temporarily from anywhere in the world
- Opportunity for certifications in AWS and Tableau. Cloud Guru, Data Camp and Sharpist coaching for your personal and professional development
- Noise cancelling headphones and free choice of device: Mac, Windows or Linux - you choose
- Urban Sports Club membership or Givve credit card
- Barbecue, beer, snacks & of course plenty of coffee in the office, on-site and digital team lunches & events
- Agile and familiar, trust-based corporate culture characterized by open communication and room for ideas
M2 values diversity. Each individual is respected as an individual. Accordingly, the interaction with each other is characterized by appreciation, trust, mutual understanding, joint learning as well as openness and fairness. Each individual should contribute to an open and integration-friendly working atmosphere. We do not tolerate any discrimination, favoritism, harassment or bullying based on race, origin, skin color, nationality, gender, religion or ideology, disability, age, sexual orientation or other characteristics.
Are you ready to unleash your potential? Start: immediately Workplace: Berlin/ remote Interested? Then feel free to fill out our form and upload your application documents, including a link to your portfolio or a PDF. Or you can apply by mail: jobs@remove-this.m2dot.com. We are looking forward to it!
IT-Service/ Operations Manager (m/f/d) Arbeitgeber: M2
Kontaktperson:
M2 HR Team
jobs@remove-this.m2dot.com
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT-Service/ Operations Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as the Atlassian suite (JIRA, Confluence) and cloud environments like AWS. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Highlight your experience with service level agreements (SLAs) and monitoring metrics. Be prepared to share examples of how you've successfully managed these aspects in previous roles, as this will demonstrate your capability to meet the company's operational needs.
✨Tip Number 3
Showcase your understanding of IT security and user management, particularly with Active Directory and LDAP. Discuss any relevant experiences where you ensured data security and compliance, as this is crucial for the role.
✨Tip Number 4
Emphasize your ability to work in a diverse team and your communication skills in both German and English. Since the company values an open and integration-friendly atmosphere, demonstrating your adaptability and teamwork will resonate well with the hiring team.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT-Service/ Operations Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of the IT-Service/Operations Manager position. Highlight your experience in managing services, monitoring metrics, and ensuring SLAs are met in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT service management, especially with tools like JIRA and Confluence. Mention any cloud experience, particularly with AWS, as this is preferred.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for data-driven processes and your ability to inspire customers. Use specific examples from your past work to demonstrate your skills and achievements.
Highlight Language Proficiency: Since very good knowledge of German and English is required, make sure to clearly state your language skills in your application. If you have certifications or experiences that validate your proficiency, include them.
Wie du dich auf ein Vorstellungsgespräch bei M2 vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an IT-Service/Operations Manager. Familiarize yourself with managed services, SLAs, and monitoring metrics, as these are crucial for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with monitoring and ticket systems, cloud environments like AWS, and the Atlassian suite. Highlight specific projects where you've successfully managed IT environments or improved processes.
✨Emphasize Collaboration
Since the role involves close cooperation with external partners and software providers, share examples of how you've effectively collaborated in past roles. This will demonstrate your ability to work well in a team-oriented environment.
✨Cultural Fit and Values
M2 values diversity and an open corporate culture. Be ready to discuss how you align with these values and how you can contribute to a positive and inclusive working atmosphere.
