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- Aufgaben: Engage with customers, process orders, and manage accounts to ensure satisfaction.
- Arbeitgeber: Join MacDermid Alpha, a leader in specialty chemicals powering electronics interconnection globally.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Warum dieser Job: Be part of a cutting-edge team transforming automotive interfaces and displays.
- Gewünschte Qualifikationen: Advanced education and relevant experience; IT skills are a must.
- Andere Informationen: Experience with SAP is a plus; we value diversity and inclusion.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Business Unit: MAES Division: Film
Business Overview
MACDERMID ALPHA ELECTRONIC SOLUTIONS
Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers' manufacture of extraordinary electronic devices at high productivity and reduced cycle time.
MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.
FILM & SMART SURFACE SOLUTIONS (F&SSS)
We are Film & Smart Surface Solutions (F&SSS) and currently active in more than 50 countries. Our main production location is in the UK, with plans in place to realise a second production location in Asia. Our R&D and Technical centres are already in all three territories, Americas, Asia and Europe. Our target for the F&SSS division is to become the market leader in the in-mold electronics space for the automotive industry. It capitalizes on emerging trends in human-machine interfaces, displays and in-mold electronics. The division combines our extensive offering of speciality films for the industrial and automotive industries with our developing portfolio of flexible and formable conductive and non-conductive inks. The combination of these products with our in-depth materials and process expertise enables our customers to create formed, structurally rigid three dimensional automotive controls and displays that are at the forefront of modern cockpit aesthetics and functionality. This is a unique opportunity to be part of our journey.
Job Purpose
To respond to customer enquiries; process and progress orders, generate quotes and process sample requests; register complaints; manage and support allocated customer accounts; and general office duties to ensure total internal and external customer satisfaction.
Job Responsibilities
- Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing and product availability
- Manage and support portfolio of non-strategic accounts via regular telephone and electronic communication
- Validate and enter orders onto computer system
- Negotiate revised schedules with production planners and advise/consult with customers
- Respond to field web enquiries as required
- Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system
- Provide sales support items, prices and technical information to sales team
- Assist with price list management: price additions/changes/monitoring/maintenance
- Create appropriate internal Field Trial documentation for non-commercialised product
- Create new item requests for new products/variants
- Handle customer complaints from initial contact through to satisfactory completion including credits and debits as required
- Liaise with internal departments to ensure all customer needs are met effectively and in a timely manner
- Maintain departmental and company systems to ensure data is accurate at all times
- Undertake various projects aimed at enhancing customer service
- Implement continuous improvements, new ideas and working practices
Requirements & Qualifications
- Advanced educational level
- Relevant industry experience
- IT Literate
- Competent in the use of Microsoft Office products
- SAP system experience an advantage
EEO Statement
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation
Customer Service Account Manager Arbeitgeber: Macdermid Alpha Electronics Solutions
Kontaktperson:
Macdermid Alpha Electronics Solutions HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service Account Manager
✨Tip Number 1
Familiarize yourself with the specific products and solutions offered by MacDermid Alpha, especially in the Film & Smart Surface Solutions division. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or account management, particularly in industries related to electronics or specialty chemicals. This will show that you have the relevant background to excel in this position.
✨Tip Number 3
Prepare to discuss how you handle customer complaints and ensure satisfaction. Providing specific examples of past experiences where you successfully resolved issues can set you apart from other candidates.
✨Tip Number 4
Since the role involves using Microsoft Office and potentially SAP, brush up on these tools if you're not already proficient. Being able to demonstrate your technical skills can give you an edge in the selection process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service Account Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Account Manager position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and account management. Use specific examples that demonstrate your ability to handle customer inquiries, process orders, and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your relevant skills and experiences, and explain why you are a great fit for MacDermid Alpha Electronics Solutions.
Highlight Technical Skills: Since the role requires IT literacy and familiarity with Microsoft Office and possibly SAP, make sure to mention any relevant technical skills or experiences you have. This will show that you are prepared for the demands of the job.
Wie du dich auf ein Vorstellungsgespräch bei Macdermid Alpha Electronics Solutions vorbereitest
✨Understand the Company and Its Products
Before your interview, take some time to research MacDermid Alpha Electronic Solutions and its various brands. Familiarize yourself with their specialty chemicals and materials, especially those related to the Film & Smart Surface Solutions division. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Prepare for Customer Interaction Scenarios
As a Customer Service Account Manager, you'll be handling customer inquiries and complaints. Prepare for role-play scenarios where you might need to negotiate schedules or resolve issues. Think about how you would handle difficult situations and be ready to share examples from your past experiences.
✨Showcase Your IT Skills
Since the job requires proficiency in Microsoft Office and familiarity with SAP systems, be prepared to discuss your experience with these tools. You might even want to mention specific projects where you utilized these skills effectively, as this will highlight your technical competence.
✨Emphasize Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you manage customer relationships and ensure satisfaction. Share examples of how you've successfully communicated with clients in the past, whether through phone calls, emails, or face-to-face interactions.
