Auf einen Blick
- Aufgaben: Kundenanfragen beantworten, Bestellungen bearbeiten und Kundenkonten verwalten.
- Arbeitgeber: MacDermid Alpha Electronics Solutions ist ein führendes Unternehmen in der Spezialchemie.
- Mitarbeitervorteile: Flexible Arbeitszeiten, Weiterbildungsmöglichkeiten und ein internationales Arbeitsumfeld.
- Warum dieser Job: Spannende Aufgaben in einem innovativen Unternehmen mit globaler Reichweite.
- Gewünschte Qualifikationen: Abgeschlossene Ausbildung, relevante Branchenerfahrung und IT-Kenntnisse erforderlich.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
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Customer Service Specialist
Business Unit: MAES
Division: Film
Business Overview
MACDERMID ALPHA ELECTRONIC SOLUTIONS
Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers‘ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.
FILM & SMART SURFACE SOLUTIONS (F&SSS)
We are Film & Smart Surface Solutions (F&SSS) and currently active in more than 50 countries. Our main production location is in the UK, with plans in place to realise a second production location in Asia. Our R&D and Technical centres are already in all three territories, Americas, Asia and Europe.
Our target for the F&SSS division is to become the market leader in the in-mold electronics space for the automotive industry. It capitalizes on emerging trends in human-machine interfaces, displays and in-mold electronics. The division combines our extensive offering of speciality films for the industrial and automotive industries with our developing portfolio of flexible and formable conductive and non-conductive inks. The combination of these products with our in-depth materials and process expertise enables our customers to create formed, structurally rigid three dimensional automotive controls and displays that are at the forefront of modern cockpit aesthetics and functionality. This is a unique opportunity to be part of our journey.
Job Purpose
To respond to customer enquiries; process and progress orders, generate quotes and process sample requests; register complaints; manage and support allocated customer accounts; and general office duties to ensure total internal and external customer satisfaction.
Job Responsibilities
- Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing and product availability
- Manage and support portfolio of non-strategic accounts, (i.e. customers not requiring regular visits, list defined by Sales Manager) via regular telephone and electronic communication
- Validate and enter orders onto computer system
- Negotiate revised schedules with production planners and advise/consult with customers
- Respond to field web enquiries as required
- Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system
- Provide sales support items, prices and technical information to sales team
- Assist with price list management: price additions/changes/monitoring/maintenance
- Create appropriate internal Field Trial documentation for non-commercialised product
- Create new item requests for new products/variants
- Handle customer complaints from initial contact through to satisfactory completion including credits and debits as required
- Liaise with internal departments to ensure all customer needs are met effectively and in a timely manner
- Maintain departmental and company systems to ensure data is accurate at all times
- Undertake various projects aimed at enhancing customer service
- Implement continuous improvements, new ideas and working practices
Requirements & Qualifications
- Advanced educational level
- Revelant industry experience
- IT Literate
- Competent in the use of Microsoft Office products
- SAP system experience an advantage
- Another main European Language (preferably German) is a requirement
EEO Statement
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation
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Customer Service Specialist Arbeitgeber: Macdermid Alpha Electronics Solutions
Kontaktperson:
Macdermid Alpha Electronics Solutions HR Team