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- Aufgaben: Engage with customers, process orders, and manage accounts to ensure satisfaction.
- Arbeitgeber: Join MacDermid Alpha, a leader in specialty chemicals powering electronics worldwide.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Warum dieser Job: Be part of a cutting-edge team transforming automotive technology and customer experiences.
- Gewünschte Qualifikationen: Advanced education, IT skills, and proficiency in Microsoft Office; German is a plus.
- Andere Informationen: Opportunity to work in a global company with a focus on continuous improvement.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Business Overview
MACDERMID ALPHA ELECTRONIC SOLUTIONS Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers' manufacture of extraordinary electronic devices at high productivity and reduced cycle time.
FILM & SMART SURFACE SOLUTIONS (F&SSS) We are Film & Smart Surface Solutions (F&SSS) and currently active in more than 50 countries. Our main production location is in the UK, with plans in place to realise a second production location in Asia. Our R&D and Technical centres are already in all three territories, Americas, Asia and Europe. Our target for the F&SSS division is to become the market leader in the in-mold electronics space for the automotive industry. It capitalizes on emerging trends in human-machine interfaces, displays and in-mold electronics. The division combines our extensive offering of speciality films for the industrial and automotive industries with our developing portfolio of flexible and formable conductive and non-conductive inks. The combination of these products with our in-depth materials and process expertise enables our customers to create formed, structurally rigid three dimensional automotive controls and displays that are at the forefront of modern cockpit aesthetics and functionality.
Job Purpose
To respond to customer enquiries; process and progress orders, generate quotes and process sample requests; register complaints; manage and support allocated customer accounts; and general office duties to ensure total internal and external customer satisfaction.
Job Responsibilities
- Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing and product availability
- Manage and support portfolio of non-strategic accounts via regular telephone and electronic communication
- Validate and enter orders onto computer system
- Negotiate revised schedules with production planners and advise/consult with customers
- Respond to field web enquiries as required
- Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system
- Provide sales support items, prices and technical information to sales team
- Assist with price list management: price additions/changes/monitoring/maintenance
- Create appropriate internal Field Trial documentation for non-commercialised product
- Create new item requests for new products/variants
- Handle customer complaints from initial contact through to satisfactory completion including credits and debits as required
- Liaise with internal departments to ensure all customer needs are met effectively and in a timely manner
- Maintain departmental and company systems to ensure data is accurate at all times
- Undertake various projects aimed at enhancing customer service
- Implement continuous improvements, new ideas and working practices
Requirements & Qualifications
- Advanced educational level
- Relevant industry experience
- IT Literate
- Competent in the use of Microsoft Office products
- SAP system experience an advantage
- Another main European Language (preferably German) is a requirement
EEO Statement
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation
Customer Service Specialist Arbeitgeber: Macdermid Alpha Electronics Solutions
Kontaktperson:
Macdermid Alpha Electronics Solutions HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service Specialist
✨Tip Number 1
Familiarize yourself with the specific products and solutions offered by MacDermid Alpha, especially in the Film & Smart Surface Solutions division. Understanding their offerings will help you engage more effectively during conversations with potential colleagues.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and processing orders. Being able to demonstrate your ability to manage customer accounts and resolve issues will set you apart from other candidates.
✨Tip Number 3
If you speak another European language, especially German, make sure to highlight this in your discussions. This could be a significant advantage given the company's international presence and diverse customer base.
✨Tip Number 4
Show enthusiasm for continuous improvement and innovation in customer service. Be prepared to share ideas or examples of how you've implemented new practices in previous roles to enhance customer satisfaction.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Specialist position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or related fields. Mention specific examples of how you've handled customer inquiries, processed orders, or resolved complaints.
Showcase Your Skills: Make sure to highlight your IT literacy, especially your proficiency with Microsoft Office and any experience with SAP systems. If you speak another European language, particularly German, be sure to mention this as it is a requirement for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Explain why you want to work at MacDermid Alpha and how you can contribute to their mission.
Wie du dich auf ein Vorstellungsgespräch bei Macdermid Alpha Electronics Solutions vorbereitest
✨Know the Company and Its Products
Familiarize yourself with MacDermid Alpha's brands and their role in the electronics supply chain. Understanding their specialty chemicals and materials will help you answer questions confidently and show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your ability to handle customer inquiries, complaints, and order processing. Be ready to discuss how you ensure customer satisfaction and manage accounts effectively.
✨Showcase Your IT Proficiency
Since the role requires IT literacy, be prepared to discuss your experience with Microsoft Office and any familiarity with SAP systems. Highlight specific instances where your technical skills improved efficiency or resolved issues.
✨Language Skills Matter
If you speak another European language, especially German, make sure to mention it during the interview. This could set you apart from other candidates and demonstrate your ability to communicate with a diverse customer base.