Field Service Technician

MacDermid Envio Solutions is focused on delivering environmental technologies, water and materials recycling, waste management equipment, chemistry and services to our customers and markets. MES incorporates 3 former businesses: DMP Corporation, a major provider of wastewater treatment solutions, Industrial Specialty Chemicals (ISC) and Chemtech, a leading supplier of metal recovery technologies. This gives us a truly unique advantage in providing our customers with a fully integrated one-stop-shop sustainability program. At MES, we strive to serve customer needs by developing sustainable products, processes, and technologies that meet or exceed environmental standards while providing commercially compelling solutions that markets expect, thus assisting our customers in reaching their environmental sustainability goals.

Job Purpose

A Field Service Technician is in charge to deliver the desired enterprise customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Work within the MES Technical Services department supervising (hands on) installation of equipment, starting up the same equipment & performing on-site service calls.

Job Responsibilities

• Hands on Supervision of installation and startups, by effectively managing subcontractors.
• Check Out and troubleshoot Electrical and Mechanical systems.
• Train End users on Operation and Maintenance of systems.
• Service Existing customers during service calls and warranty evaluations.
• Provide telephone & email support to customers when in the office.
• Work with other internal groups while in the office (Manufacturing, Controls & Engineering).
• Tie workflow to schedule.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports for each project and service support cases.
• Follow all company's filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customer.
• Performs other related duties as assigned.

Required Skills and Abilities

• Capable of heavy periods of travel.
• Capable of making multiple back-to-back trips.
• Capable of working extended hours when traveling.
• Capable of spending extended periods of time in the office during slow travel periods.
• Valid & clean driver's License.
• Valid Passport or capable of obtaining a passport.
• Capable of flying on large or small aircraft.
• Decision maker capable of working alone or leading a group.
• Capable of working with and training all personality types.
• Must have a down to earth personality and cannot get easily flustered.
• Capable of adapting to an ever-changing schedule.
• Excellent communication skills necessary.
• Excellent analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

• Technical Degree or Military Training at minimum OR Three to five years of related experience required.
• Mechanical Background.
• Electrical Background.
• Basic Chemistry understanding.
• Knowledge of PLC and Allen Bradley systems is a strong plus.

Physical Requirements

The position requires many periods of out of town travel ranging from one day to two plus weeks at a time. Must be able to lift 50 pounds at times.

EEO Statement

Equal Opportunity Employer: Minority/Female/Veteran/Disabled - E-Verify Company.