Global Head, Stations Operation & Customer Experience -Air Freight

You’ve seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey All The Way to your front door.

Now it’s your chance to get to know us from within: a workplace full of warmth, friendship, and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world.

Join us and play an important role on our team lifting global trade every day!

We are now looking for a Global Head, Stations Operation & Customer Experience – Air Freight to join the Air Freight Forwarding team. Reporting to a Global Head of Airfreight, you are responsible for oversight, leadership, and direction of all Air Station operations, ensuring operational excellence, optimal client service levels, zero defect client implementation, adhering to gateway policy, ensuring performance goals are met whilst maintaining operating costs within budgeted parameters. This position will also be responsible for the creation, alignment, and oversight of interconnected Control Towers that are regionally based.

What we offer

By joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression.

Flexibility: Work location can be flexible.

Key Responsibilities

1. Responsible for the oversight, leadership, and direction of all Air Freight Stations operation in the Maersk Network.
2. Standardize Air Station structures globally for Large, Medium, and Small operations.
3. Through performance management, create and establish defined measurements to be reviewed weekly and monthly.
4. Create and align measurements to be used to assess local vendors – e.g., Trucking, Warehouse, etc.
5. Align structure and responsibilities for Regional Control Towers.
6. Direct and ensure optimal station client service levels are strictly adhered to.
7. Ensure Gateway policy is strictly adhered to – maximum use of import/export gateways.
8. Ensure Cargo wise processes are uniformly implemented in each operating site. Conduct review audits with BPE Global/Regional.
9. Monitor business execution and quality of service.
10. Deliver planned growth in a service-oriented, profitable manner.
11. Oversee global client implementations to ensure zero defect.
12. Plan and review necessary resources at Regional/Area level – staffing, training, equipment, and systems.
13. Through collaboration with BPE and Client Engagement, ensure fiscal and budgetary goals for Air Operations Sites are achieved and exceeded.
14. Manage professional development of the team.
15. Develop, grow, and nurture client relations to ensure customer service and operation levels for the Region are maintained.
16. Ensure stations are operated within defined operating budgets.

What we look for

1. At least 10 years’ experience operating station operations at a regional level.
2. Inspirational and hands-on management style.
3. Influential communication skills.
4. Thrives in fast-paced & complex environments.
5. Open-minded, strategic thinker.
6. Experienced leadership in global organizations, inspiring & motivating colleagues.
7. Track record of building high-performing teams.
8. In-depth understanding of the Airfreight business.
9. Commercial savviness & collaboration across functions.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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