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- Aufgaben: Join us as an IT Specialist, providing essential support and troubleshooting for various systems.
- Arbeitgeber: MAG Aerospace is a leader in Cyber and Space operations, driving innovation in defense technology.
- Mitarbeitervorteile: Enjoy health benefits, paid leave, professional development, and tuition assistance.
- Warum dieser Job: Be part of a rapidly growing team in Cyber & Space, making a real impact in offensive cyber operations.
- Gewünschte Qualifikationen: Bachelor's degree required; 5 years of system administration experience preferred.
- Andere Informationen: Active DoD TS/SCI security clearance is necessary; travel may be required.
Das voraussichtliche Gehalt liegt zwischen 43200 - 67200 € pro Jahr.
Position Summary
MAG Aerospace is seeking an IT Specialist who will be responsible for general IT support for the SETA contract. Serves as a System Administrator for multiple DoD guest systems at various classifications. Tasks include performing help desk, account creation, ticket management, hardware and software installation, troubleshooting, and other administrative tasks associated with ongoing maintenance and enhancement of information systems and services.
This is an opportunity to be involved in the newly formed PM Cyber & Space and be a part of the rapidly growing Cyber and Space Program Office responsible for key capabilities within the offensive cyber operations world.
Essential Duties and Responsibilities
- Performs tier 1 support to end users including the following tasks:
- Creating and responding to helpdesk tickets
- Process new users
- Helping and teaching new users how to set up account accesses
- Enrolling users with mobile devices
- Troubleshooting Windows 11 and Microsoft Office issues with end users
- Troubleshooting PKI and email issues with end users
- Resetting passwords on user accounts
- Troubleshooting Video Teleconference Systems
- Imaging client computers on various networks
- General computer user troubleshooting
- Creating knowledgebase articles to help users with common issues
- Installing and updating applications
- Manually updating Host Based Security System (HBSS) – Trelix EPO, Anti-virus and plugins
- Configure VOIP phones and user mailboxes via a VOIP call manager
- Perform tasks based on new projects and modernization
- Research software and hardware solutions
- Help identify requirements and assist in the approval of hardware/software solutions
- Conduct ongoing cybersecurity maintenance on information systems
- Updating, upgrading, security hardening, and maintenance tasks on a variety of servers including physical, virtual, and cloud-based.
- Perform Security Technical Implementation Guide (STIG) configurations on Windows, Linux, and network-based technologies.
- Work independently to produce and maintain systems of the following server applications, service types, and technologies:
- Microsoft Windows Server 2019-2022
- Microsoft Windows 11
- Microsoft Exchange 2019
- Microsoft SharePoint
- Microsoft SQL
- VMware ESXI
- VMware VSphere
- Red Hat Enterprise Linux (RHEL)
- Video Teleconference Systems (VTCs)
- Cisco supported IOS command line interface (CLI)
- Microsoft Group Policy Objects (GPOs)
- Microsoft Office suite
- DoD CAC PKI token certificate concepts
- Security hardening of Servers and client Operating Systems
- Host Based Security System (HBSS) – Trelix EPO, Anti-virus and plugins
- Deploying Windows images
- Network technologies including DHCP and VLANs
- STIG compliance of Server and client Operating Systems
- NSA Type 1 encryption devices
- Metro Ethernet WAN technologies (MPLS)
- ACAS (Tenable Security Center & Nessus)
Requirements
- Hands-on experience with the installation, configuration, troubleshooting, and operations of IT technologies such as desktop computers, monitors, keyboard video mouse (KVM) switches, printers, laptops, routers, and switches.
- Demonstrated knowledge of system security certification and accreditation policies, directives, regulations, and instructions for Government AIS networks.
- Knowledge of customer service, the ability to listen carefully, and the ability to quickly determine problem solutions or escalation paths.
- Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Ability to apply general rules to specific problems to produce answers that make sense.
- Ability to read and understand information and ideas presented in writing.
- Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Ability to communicate information and ideas in writing and while speaking so others will understand.
- Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Skill in organizing resources and establishing priorities.
- Ability to provide technical training to non-technical end users.
- Ability to learn, adapt, and support new systems and applications.
Clearance
- Active DoD TS/SCI security clearance
Education & Experience
- Bachelor\’s Degree
- Two (2) years experience may be substituted for an associate’s degree or four (4) years with a bachelor’s degree in a related field of study.
- Meet requirements for DoD 8140 or DoD 8570.
- Minimum of five (5) years experience in system administration.
Preferred Qualifications
- Experience in compliance with Army, DoD, or other Government Information Systems and Information Assurance policies.
- Experience in configuration, documenting, and security hardening of Microsoft Windows and Linux-based systems; risk analysis; disaster recovery; system log analysis.
Other Qualifications
- Ability to work in office/field/lab environments
- Ability to travel 5% CONUS
Benefits and Compensation
At MAG Aerospace, we value your contributions by providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG\’s Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: MAG Aerospace Benefits . Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $0 to $96,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG\’s total compensation package for employees.
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IT Specialist Arbeitgeber: MAG Aerospace
Kontaktperson:
MAG Aerospace HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Specialist
✨Tip Number 1
Make sure to familiarize yourself with the specific IT technologies mentioned in the job description, such as Microsoft Windows Server, VMware, and Red Hat Enterprise Linux. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves a lot of troubleshooting and user support, practice your communication skills. Being able to explain technical issues in simple terms will help you stand out during interviews and show that you can effectively assist end users.
✨Tip Number 3
Highlight any experience you have with DoD systems and security compliance. Understanding the regulations and policies related to government information systems will demonstrate your readiness for the responsibilities of this position.
✨Tip Number 4
Network with professionals in the cybersecurity and IT fields, especially those who have experience with DoD contracts. They can provide valuable insights and may even refer you to opportunities within MAG Aerospace.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Specialist
Tipps für deine Bewerbung 🫡
Tailor Your Resume: Make sure to customize your resume to highlight relevant experience in IT support, system administration, and troubleshooting. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the role. Mention specific experiences that align with the responsibilities listed, such as handling help desk tickets or managing user accounts.
Highlight Technical Skills: Clearly list your technical skills related to the job, such as familiarity with Windows Server, Microsoft Exchange, and cybersecurity practices. This will help the hiring team quickly see your qualifications.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved technical issues in the past. This could include troubleshooting software problems or implementing security measures, which are crucial for this role.
Wie du dich auf ein Vorstellungsgespräch bei MAG Aerospace vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with IT technologies. Highlight specific instances where you've installed, configured, or troubleshot systems similar to those mentioned in the job description, such as Windows Server or Linux.
✨Demonstrate Problem-Solving Abilities
During the interview, share examples of how you've identified and resolved technical issues in the past. Emphasize your ability to quickly determine solutions or escalation paths, as this is crucial for the role.
✨Communicate Clearly
Since the position involves providing technical training to non-technical users, practice explaining complex concepts in simple terms. This will showcase your communication skills and your ability to teach others effectively.
✨Understand Security Protocols
Familiarize yourself with DoD security policies and compliance requirements. Be ready to discuss your knowledge of system security certification and accreditation, as well as any relevant experience you have in this area.
