Inside Sales & Customer Service Specialist Europe (m/f/d)

Inside Sales & Customer Service Specialist Europe (m/f/d)Inside Sales | Customer Service | Existing Customer Management

Your Role

As part of our European Inside Sales team, you will independently manage the day-to-day business of a clearly assigned portfolio of existing customers.

The initial language focus will be on Spain, with Italy expected to become an additional focus in the future.

At the same time, you will support the shared processes and backup arrangements of the wider European team.

You will be responsible for recurring standard business as well as inquiries and orders received without an already active sales opportunity (“Unplanned Business”).

You will identify new applications, strategic projects, and larger business opportunities at an early stage, document them in Salesforce, and ensure a structured handover to the responsible Sales Engineer.

In this way, you will ensure professional existing customer management while allowing the field sales team to focus on new customer acquisition and planned growth opportunities.

• Your Responsibilities
• Independently manage assigned international existing customers via phone, email, and digital channels in Spanish, German, and English.
• Proactively contact customers on a regular basis, review ordering behavior and open topics, and identify additional standard requirements, replacement products, and approved cross‑selling opportunities.
• Process, send, and consistently follow up on standard inquiries and quotations based on approved prices, terms, and product data.
• Classify incoming inquiries, orders, and customer activities as recurring or Unplanned Business or as a Planned
• Opportunity, and ensure complete documentation in Salesforce and Net Suite.
• Identify new applications, strategic projects, and technically or commercially complex opportunities, ensure a structured handover to Sales, and subsequently support quotation preparation, documentation, and order processing.
• Review customer orders, process them in Net Suite, link them to the relevant Salesforce data, and prepare order confirmations.
• Obtain information internally regarding product availability, confirmed delivery dates, shipping information, and order changes, communicate these reliably to customers, and follow open items through to completion.
• Maintain complete and accurate customer, contact, quotation, and order data, and prepare regular reports on sales, customer activity, open quotations, orders, and transferred opportunities.
• Record complaints, returns, and RMA requests in a structured manner, ensure complete documentation, forward them to the responsible specialist functions, and provide administrative support for status communication.

Your Profile

• Completed commercial vocational training or a comparable qualification.
• Several years of experience in Customer Service, Sales Administration, Inside Sales, or international B2B order processing.
• Experience with CRM and ERP systems, preferably Salesforce and Net Suite, as well as confident handling of customer master data, quotations, orders, and order confirmations.
• Business‑fluent or native‑level Spanish.
• Very good German and English skills, both written and spoken.
• Good commercial understanding and basic technical knowledge, combined with the ability to clearly distinguish between standard business and more advanced sales opportunities.
• Confident use of Microsoft Office, particularly Excel and Outlook.
• Structured, accurate, and deadline‑oriented working style with a strong customer focus and professional, reliable communication.
• High level of initiative and responsibility, combined with enthusiasm for independently managing a customer portfolio within an international team.
• Preferred Qualifications
• Italian language skills or other relevant European language skills.
• Experience working with international customers and intercultural communication.
• Knowledge of technical products, industrial automation, or magnetic technology.
• Knowledge of logistics, export, shipping, complaints, or RMA processes.
• Experience with digital ordering platforms or online marketplaces.
• Experience working within an international matrix organization and with system‑based customer management processes.

What We Offer

A responsible European Inside Sales role with your own existing customer portfolio and direct influence on customer retention and recurring business.

A permanent full-time position in Rüsselsheim, with limited home-office flexibility following successful onboarding.

Structured onboarding, clearly defined responsibilities, and close collaboration with European Sales, Operations, and technical teams.

Limited travel of approximately 5–10% for training, site meetings, and selected customer visits.

Professional working equipment, short decision‑making processes, and strong opportunities for personal and professional development.

About Magswitch

Magswitch has been developing, manufacturing, and supplying switchable permanent magnets for industrial applications since 2005.

With international locations, we make manufacturing, material‑handling, and automation processes simpler, safer, and more efficient.

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