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- Aufgaben: Support clients daily, provide training, and optimize their workflow with our software.
- Arbeitgeber: Join Tixly, a fast-growing cloud ticketing platform used by 200+ venues worldwide.
- Mitarbeitervorteile: Enjoy flexible work options, a fun team environment, and opportunities for growth.
- Warum dieser Job: Be part of a dynamic team that values innovation, teamwork, and celebrates successes together.
- Gewünschte Qualifikationen: Fluent in German & English, with some IT knowledge and customer service experience preferred.
- Andere Informationen: Ideal candidates are organized, solution-oriented, and ready to travel occasionally.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
As Client Service Specialist, you’ll be responsible for the day to day support of our clients. You will work as a member of the Tixly DACH team and report to the Operations Manager of the DACH market (Germany, Austria & Switzerland). Together with the team you will deliver the best-in-class Tixly support and training.
We are looking for someone who likes to interact with people, likes to learn new things and transfer this knowledge to others. You are communicative, customer-oriented and patient when it comes to supporting and guiding our customers. During the week, the days can sometimes be hectic, so it’s nice if you know how to stay calm at such times and know how to prioritize your work. Independent, solution-oriented, organised and responsible are terms that you recognize yourself in. Full training of the system is of course provided, but some prior knowledge of software is required and experience using ticketing systems is highly desired.
Responsibilities:
- First line support of our clients in the use of our software via our communication tools, by email, telephone and on-site.
- Performing system trainings for new and existing clients, including Tixly system insight meet-ups.
- Being proactive and identifying how clients can optimize their workflow.
- Making sure that clients are aware of their possibilities and the system offerings.
- Participating in on-site client implementations together with the Operations Manager & Tixly Migration Specialists.
- Managing onboarding processes for new clients.
- Bug tracking and testing of new functionalities.
Requirements:
- Service orientation and a positive mindset.
- Eager to learn and pick things up quickly.
- Communication and problem-solving skills.
- Fluently spoken and written German & English skills. French would be an additional asset.
- Motivation and collaboration abilities.
- Some knowledge of IT.
- Availability for occasional travels to clients in your local market.
- Home base ideally in the North of Germany or in Switzerland.
- It is an advantage if you have experience with ticket sales in a cultural organization or a ticketing company.
About Tixly:
Tixly provide a fast growing cloud ticketing platform used by 200+ venues and theatres around the world. Our clients use our solution to manage their events, sell millions of tickets online, segment and communicate with their customers through our internal data analytics and marketing tools. Today the Tixly team consists of 55+ employees in 12 countries focusing on building the best ticketing experience in the world.
We offer a fun and exciting work environment in a close-working global team. We provide a flexible working environment with the option of working from home.
We celebrate small and big wins together. Our values include: exploration – innovation – teamwork – fun – trust – success.
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Client Service Specialist - DACH region Arbeitgeber: Mainframe
Kontaktperson:
Mainframe HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Client Service Specialist - DACH region
✨Tip Number 1
Familiarize yourself with the Tixly platform and its features. Understanding how our software works will not only help you in the interview but also show your proactive approach to learning.
✨Tip Number 2
Brush up on your communication skills, especially in German and English. Since you'll be interacting with clients daily, being able to communicate clearly and effectively is crucial.
✨Tip Number 3
Highlight any previous experience you have with ticketing systems or customer service roles. Sharing specific examples of how you've successfully supported clients in the past can set you apart.
✨Tip Number 4
Prepare for potential scenarios where you might need to prioritize tasks under pressure. Think of examples from your past experiences where you managed multiple responsibilities effectively.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Client Service Specialist - DACH region
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Service Specialist position. Highlight the key responsibilities and requirements, such as communication skills, service orientation, and experience with ticketing systems.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job description. Emphasize your customer service experience, problem-solving abilities, and any prior knowledge of software or ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Client Service Specialist position, particularly in supporting clients and conducting system trainings.
Highlight Language Skills: Since fluency in German and English is required, make sure to clearly state your language proficiency in your application. If you have additional language skills, such as French, be sure to mention them as they can be an asset.
Wie du dich auf ein Vorstellungsgespräch bei Mainframe vorbereitest
✨Show Your Customer Service Skills
As a Client Service Specialist, your ability to interact with clients is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional support. This will demonstrate your service orientation and problem-solving skills.
✨Demonstrate Your Communication Abilities
Since the role requires fluency in both German and English, be ready to showcase your language skills during the interview. Practice explaining complex concepts clearly and concisely, as this will reflect your ability to train clients effectively.
✨Highlight Your Organizational Skills
The job can get hectic, so it's important to show that you can prioritize tasks effectively. Discuss how you manage your time and organize your workload, especially in high-pressure situations. This will reassure the interviewer of your ability to stay calm and focused.
✨Express Your Eagerness to Learn
Tixly values individuals who are eager to learn and adapt. Share instances where you quickly picked up new software or processes, and express your enthusiasm for ongoing training and development. This will align with the company's focus on exploration and innovation.
