Client Success Partner DACH

The Mission

Malt is redefining the Future of Work by connecting top-tier freelancers with companies. In the DACH region, our Account Management team has built macro-frameworks and relationships with enterprise and SMB managed accounts. A framework is useless without execution. You will be an operational powerhouse on the frontline, proactively driving delivery, adoption, and revenue.

Key Responsibilities

Pillar 1: Strategic Matchmaking & Client Enablement

• Action: Challenge and refine client project briefs and conduct rigorous qualification interviews to identify best-fit profiles.
• Output: Compelling business proposals and empower clients to use the Malt platform independently.
• Metrics: Match speed and conversion rates.

Pillar 2: Deal Execution & Revenue Orchestration

• Action: Collaborate with Key Account Managers to execute recruitment and secure budgets.
• Output: Successfully closed project opportunities driving delivery across enterprise and SMB verticals.
• Metrics: Total revenue signed and internal feedback from the AM team.

Pillar 3: AI Product Innovation & Freelancer Coaching

• Action: Coach elite freelancers on the matching algorithm and channel frontline AI/product feedback to engineering teams.
• Output: Continuously optimize the user experience for both sides of the marketplace.
• Metrics: Client trust level.

Requirements & The Skills Matrix

Proven Mastery

• 3+ years of quantifiable impact in sales, recruitment, customer success, or project management within a fast‑growing B2B environment.
• High resilience, driven, organized, and efficient while juggling multiple requirements during peak workload phases.
• Native‑level German and full fluency in English.

Skills You Will Deploy & Develop

• Mastery of complex algorithmic matching and platform AI adoption within the Future of Work ecosystem.
• Multi‑stakeholder orchestration balancing enterprise clients, high‑value freelancers, and internal commercial teams.

The Self-Selection Filter

Role is perfect for you if:

• You possess a builder’s mentality with high tech‑affinity and an innovative mindset.
• High‑energy, customer‑centric communicator who thrives on being the frontline engine.
• Service mentality and unflappable when managing high volume.

Role is NOT for you if:

• Overly ambitious lone wolf or alpha mentality; requires low‑ego collaboration.
• Lack resilience to navigate rapid changes in volume.
• Struggle to articulate arguments clearly or maintain commanding posture with clients.

30-60-90 Day Impact Plan

• Day 30: Structured onboarding in Paris; 1:1 weekly cadence with Kristin (Head of Project Partnering DACH). Master matching mechanics and take on first small daily operations.
• Day 60: Transition to autonomous execution. Conduct first independent qualification interviews and deliver compelling business proposals to live clients.
• Day 90: Full ownership of pipeline. Drive measurable impact on match speed, conversion rates, and total revenue signed.

Benefits

• Hybrid remote policy - 3 days office / 2 days home‑office.
• 30 days annual leave.
• 1‑month paid sabbatical after 3 years.
• Stock options for all employees.
• Lunch vouchers 6.50 € per day for 15 days a month.
• Dog friendly office in Berlin/Munich.
• Choice of transport reimbursement, gym membership, organic food voucher or rides mobility app.
• Free books on topics relevant to Malt’s business.

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

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