Concierge (M/F/D)

h3Mandarin Oriental Savoy, Zurich is looking for a Concierge to join our Front of House Team! /h3pAre you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. /ppMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. /ppMandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom. /ph3About the job /h3pBased at the Mandarin Oriental Savoy, Zurich within the Front of House Department in Zurich, the Concierge is responsible for delivering personalized and exceptional Concierge services to our guests, ensuring that all guest requests and arrangements are handled efficiently and in accordance with the hotel’s objectives, performance and quality standards. The Concierge reports to the Assistant Head Concierge and the Front of House Manager. /ph3As Concierge,you will beresponsibleforthe following duties: /h3ulliHave an in-depth knowledge of directions, travel time, cost and various forms of transportation /liliMaintain a constantly updated database with extensive information about city highlights /liliOffering professional and personalized recommendations with thorough research to our guests /liliComplying with the Legendary Quality Service Standards /liliMonitoring arrivals, departures and stayovers to handle guest requests and complaints with specific, personalized attention to our guests /liliHandling and follow up comments, enquiries and guest complaints from internal and external customers, ensuring that they are dealt with until full guest satisfaction is reached /liliEncouraging efficient and effective inter-departmental communication to promote a climate of teamwork and motivation /li /ulh3As Concierge, weexpectfrom you: /h3ulliSubstantial experience in upscale hotels /liliQuality driven with a passion for excellence /liliExcellent forward planning and decision-making skills /liliOrganizational skills, high level of integrity and professionalism, reliable, courteous and with a good presentation /liliAble to handle multiple tasks simultaneously, be enthusiastic and have initiative /liliExcellent communication skills both written and verbal inGerman and English /li /ulh3Our commitment to you: /h3ulliLearning Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. /liliMOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. /liliHeath Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. /liliSwiss Deluxe Rates. /li /ulh3We're Fans. Are you? /h3 #J-18808-Ljbffr