Senior Director, Professional Services - TMS

We create possibilities that move life and commerce forward. Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

The Senior Director will provide strategic leadership of the EMEA TMS (Transport Management) function. They will have deep product, operational and people leadership expertise. They will lead the implementation of business plans and provide overall direction to the Services team. They will work closely with EMEA Sales leadership to ensure the success of the TMS business.

This role can be based in any of our EMEA offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Project Governance:

• The Senior Director has responsibility for the overall success of all EMEA TMS implementations. Project responsibilities include establishing and managing the executive message to customers and auditing key project factors like budget, scope, resources, and timeline.
• Serves as escalation point for issue resolution.
• Attending Steering Committee Meetings as Project Director.
• Act as Project Engagement Lead.
• Act as a strategic partner and trusted advisor of customers.
• Oversee existing customer base – monitor upgrade review.
• Provides industry expertise in relation to client’s business.
• Develops scheduling commitments to internal and external customers and is responsible for achieving those commitments.
• Maintain billable percentage of 20%.
• Act as Comp Planning Manager for EMEA Services.
• Oversee MPower and team completion of Goals, MPOWER Connections and Year End Reviews.
• Complete Skip Level Reviews.
• Provide inspirational leadership and coaching to reports. Play an active role in each team members MPOWER process, manage performance, discipline, and training.
• Annual Budgeting.
• Establish and develop positive collaboration between Services and Sales.
• Support with RFP’s, project requirements.
• Take the lead as Services Lead for Sales engagements.
• Encourage the support of sales initiatives from the Services team.
• Ability to up-sell, build and manage existing customer relationships.

Growth and Emerging Markets:

• Provide oversight to the UK Services team working on Growth and Emerging Markets projects. This could include resource planning, project escalation and sales support.

Minimum Education and Experience Requirements:

• Bachelor’s degree or equivalent business experience.
• A subject matter expert within the software implementation field with proven consulting expertise. (TMS, Transport Management knowledge)
• Cloud / SaaS implementation software subject matter expert.
• Proven end-to-end sales through to implementation experience.
• Resource planning and management experience with supply chain systems and software implementations.
• Average travel 50 – 75%.
• Excellent analytical, problem solving, and communication skills.
• Strong engagement management and influencing skills.
• Solid up-selling skills.
• Engagement management and influencing skills (C-level executives).
• A high degree of emotional intelligence with external and internal interpersonal situations.

LANGUAGE SKILLS

• Is able to read, analyze, and interpret the most complex documents.
• Is able to respond effectively to the most sensitive inquiries or complaints.
• Is able to write speeches and articles using original or innovative techniques or style.
• Is able to present and deliver a compelling and persuasive argument on controversial or complex topics to top management, public groups, and/or boards of directors.

REASONING ABILITY

• Is able to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Is able to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases.
• Is able to deal with a variety of abstract and concrete variables.

Committed to diversity and inclusion. At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

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