Director, Program Manager

Our client, a leading multinational information technology services and consulting company is recruiting for a Program Director to join their business in Germany . Program Director Permanent Our client is looking for a seasoned Program Director with a strong background in driving large-scale Telco digital transformation programs, with specialization in ServiceNow and working knowledge of Salesforce. The role demands hands-on understanding of OSS/BSS, proven experience in managing complex enterprise programs, and the ability to lead high-performing cross-functional teams across geographies. The ideal candidate will also bring optional exposure to GSS (Global Shared Services) and IQGo platforms. Lead multi-million-dollar transformation programs in the Telecom sector, encompassing ServiceNow, Salesforce, and OSS/BSS integration. Direct multiple project managers, workstreams, and delivery pods across platform and legacy ecosystems. Drive integration between ServiceNow modules (ITSM, ITOM, TSOM, FSM, App Engine) and Salesforce BSS/CRM stack (including Velocity/Industries). 15+ years of experience in IT/Telecom with at least 7+ years in program management of digital transformation initiatives. ~ Working knowledge of Salesforce BSS/CRM platforms (e.g., OSS/BSS, TM Forum APIs, service assurance, and fulfilment flows. ~ Experience in managing large, distributed teams (100+), global delivery models, and vendor ecosystems. ~ Excellent executive communication and stakeholder management skills. ~ Experience with GSS (Global Shared Services) delivery models. Multilingual proficiency (especially German or French). Lead flagship transformation programs across Tier-1 Telcos. Attractive compensation and career progression opportunities in Europe.