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- Aufgaben: As a Customer Success Manager, you'll drive customer satisfaction and growth through onboarding and training.
- Arbeitgeber: Join a leading provider of business intelligence in innovation and R&D, shaping the future of technology.
- Mitarbeitervorteile: Enjoy flexible hours, competitive salary, remote work options, and fair commissions.
- Warum dieser Job: Make an impact in a dynamic team with deep insights into global innovation strategies and AI-driven solutions.
- Gewünschte Qualifikationen: 2-5 years in Customer Success or SaaS roles; strong relationship-building skills; CRM experience required.
- Andere Informationen: Fluency in English is essential; German is a plus. Ready to innovate? Apply now!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
Why Join Us?
We Are a Leading Provider Of Business Intelligence In Innovation And R&D. Our Platform Helps Enterprises Uncover Trends, Track Technology, And Analyze Competitors — Easier, Faster, And Smarter. Join Us For:
- We prioritize expertise and results over location.
- Work from anywhere, ideally within European time zones to facilitate collaboration.
- Expert team – 10+ years each, academic & enterprise leaders, founders.
- Flexible hours, competitive salary, and fair commissions.
- Deep insights into global innovation strategies.
- Hands-on experience with AI-driven business intelligence.
About The Role
As a Customer Success Manager , you’ll ensure our customers maximize value from our platform, driving satisfaction, retention, and growth. Your responsibilities include:
- Own customer relationships, ensuring seamless onboarding & adoption.
- Conduct training sessions & workshops to boost engagement.
- Monitor customer usage & identify expansion opportunities.
- Collaborate with product teams to improve the platform.
- Manage renewals, upsells & customer health metrics.
- Maintain accurate CRM records (Pipedrive).
What We’re Looking For
- 2-5 years in Customer Success, Account Management, or SaaS-related roles.
- Strong relationship-building & problem-solving skills.
- Experience with CRM tools (Pipedrive, Salesforce, HubSpot).
- Familiarity with innovation intelligence, tech scouting, or market research (a plus).
- Enterprise customer experience & AI interest are advantages.
- Fluent in English (German is a plus).
The ideal candidate is passionate about customer success, technology, and innovation, with a proactive and solution-oriented mindset.
Ready to make an impact? Join us and help shape the future of innovation intelligence!
Apply now!
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Customer Success Manager Arbeitgeber: MAPEGY
Kontaktperson:
MAPEGY HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Manager
✨Tip Number 1
Familiarize yourself with our platform and its features. Understanding how our business intelligence tools work will allow you to speak confidently about their benefits during the interview.
✨Tip Number 2
Highlight your experience in customer success or account management by preparing specific examples of how you've driven customer satisfaction and retention in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by discussing challenges you've faced in past positions and how you overcame them, especially in relation to customer engagement and onboarding.
✨Tip Number 4
If you have experience with CRM tools like Pipedrive, be ready to discuss how you've used them to manage customer relationships effectively. This will demonstrate your readiness for the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your experience in Customer Success, Account Management, or SaaS-related roles. Include specific examples of how you've built relationships, conducted training sessions, and managed customer metrics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and technology. Mention your familiarity with CRM tools like Pipedrive and any relevant experience with innovation intelligence or market research.
Highlight Your Soft Skills: In your application, make sure to highlight your strong relationship-building and problem-solving skills. Provide examples of how you've successfully engaged customers and identified expansion opportunities in previous roles.
Wie du dich auf ein Vorstellungsgespräch bei MAPEGY vorbereitest
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers achieve their goals. Share specific examples from your past experiences where you successfully improved customer satisfaction or retention.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss challenges you've faced in previous roles and how you overcame them. Highlight your ability to think critically and find solutions that benefit both the customer and the company.
✨Familiarize Yourself with the Platform
Before the interview, take some time to explore the company's platform. Understanding its features and benefits will allow you to speak confidently about how you can help customers maximize their use of it.
✨Highlight Your CRM Experience
Be ready to discuss your experience with CRM tools like Pipedrive, Salesforce, or HubSpot. Provide examples of how you've used these tools to manage customer relationships and track metrics effectively.
