Luxury Group, Sales Support Specialist

Description

The Luxury Group, Specialist, will support Global Luxury Account Directors- Group Sales & Travel Industry and serve as a point of contact between customers, Global Account Directors and Hotels.

In this role the Luxury Sales Support Executive utilizes sales techniques to maximize revenue and build customer loyalty.

The incumbent will contribute to the overall group & stayed & paid revenue target via owning accounts and converting business through applying strategic account management.

The Luxury Sales Support Executive will be involved in the coordination of direct sales activities as well as client events throughout the year and will be expected to professionally represent the luxury portfolio and manage responsibilities that ensure a strong relationship as a liaison with customers and each property.

This role will be located in Eschborn, Germany, remote work also possible. German, English & French language required.

• CORE WORK ACTIVITIES
• Provide support to Global Account Directors based in France and Italy-Group Sales via qualifying leads, follow up with hotels and clients where necessary for updates and record all information obtained in Empower & SFA.
• Provide support to direct report & Global Account Director Travel Industry DACH, follow up with hotels and clients where necessary.
• For assigned projects managed by Sales Support executive, provide proactive full project management.
• Maintain telephonic and face to face relationship with each accounts’ key group buyers/intermediaries who impact the accounts’ buying process.
• Evaluate, qualify and respond to leads in a professional and timely manner.

Majority of communication will be via telephone and email.

All communication is to be recorded in SFA & Empower including follow up details from the hotels and customers.

• Assist in coordinating travel opportunities including Tradeshows, industry roadshows, sales appointments, familiarization trips
• Admin support for whole MILUX EMEA team when required
• All of the cross-charging / billing OFBs for DACH
• Represent the luxury portfolio in interactions
• Develop and maintain respectful working relationship at all levels of the organization and with property based Sales Managers, while working within the hierarchy to ensure results and goals are achieved.
• Knowledge of top accounts by markets
• Support efforts to identify Development Accounts
• Manage special projects to support Director Global Luxury Sales when applicable
• Develop and demonstrate understanding and knowledge of key Group hotels and destinations
• Educate travel agencies on luxury product & programs available
• CANDIDATE PROFILE

Experience

• 1–2 years' experience in a hotel, hospitality or corporate office environment required.
• Previous experience in sales support, account management, customer service or administrative support preferred.
• Experience within the hospitality, travel or luxury sector is advantageous.
• Experience working with CRM systems (e. g. Salesforce/Empower) is preferred.

Education

• Bachelor's degree or equivalent qualification preferred.

Skills & Knowledge

• Strong proficiency in Microsoft Office applications, particularly Excel, Word, Power Point and Outlook.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills with a customer-focused approach.
• High attention to detail and ability to work independently while collaborating across multiple stakeholders.
• Ability to build and maintain effective relationships with internal and external partners.
• Language Requirements
• Fluency in English and French, with a willingness to learn German; or
• Fluency in English and German, with a willingness to learn French.

WHY JOIN MARRIOTT INTERNATIONAL?

Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For™ in 2026 by Great Place to Work®.

This is a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace.

This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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