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- Aufgaben: Lead the front office team to create unforgettable guest experiences.
- Arbeitgeber: Join the Heidelberg Marriott Hotel, a leader in hospitality with a global presence.
- Mitarbeitervorteile: Enjoy unlimited contracts, flexible hours, bonuses, and discounts at over 8,000 hotels worldwide.
- Warum dieser Job: Be part of a diverse team, receive training, and grow your career in a supportive environment.
- Gewünschte Qualifikationen: Experience in the hotel industry, fluent in German and English, and a passion for hospitality.
- Andere Informationen: Connect with us on Instagram @heidelbergmarriott and @marriottcareer.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
As Front Office Supervisor (m/f/d) you are indispensable for an unforgettable guest experience. The first impression counts & the first impression is you! Become part of our front office team and create moments together with your team that will remain unforgettable for our guests.
Your most important tasks will include:
- Check-in and check-out of our international guests.
- You are the contact person for our guests and advise them in all matters.
- Together with your team you will contribute to the achievement of the department's goals through upsells and enrollments.
- You always keep a cool head & support in complaint management.
- You independently manage shifts & assist with rostering.
- Processing credit limit report as well as accounting compliance for invoices.
- Assist with training and development of front office staff and trainees.
Requirements
Completed training in the hotel industry or relevant professional experience at the front office. Very good knowledge of German and English. Good knowledge of MS Office applications, Opera knowledge is a plus. You are a team player and your heart beats for the hotel industry.
If you have any questions, our contact person Sonia Oliveira will be happy to help you via e-mail: sonia.oliveira@marriotthotels.com
About Marriott
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Front Office Supervisor (m/f/d) Arbeitgeber: Marriott International, Inc
Kontaktperson:
Marriott International, Inc HR Team
sonia.oliveira@marriotthotels.com
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Front Office Supervisor (m/f/d)
✨Tip Number 1
Familiarize yourself with the Heidelberg Marriott Hotel's values and culture. Understanding their commitment to 'Wonderful Hospitality' will help you align your approach during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight your experience in managing front office operations and handling guest complaints. Be ready to share specific examples of how you've successfully resolved issues or improved guest experiences in previous roles.
✨Tip Number 3
Showcase your teamwork skills and ability to train others. Since the role involves assisting with the development of front office staff, mentioning any past experiences where you mentored or trained colleagues can set you apart.
✨Tip Number 4
Prepare to discuss your knowledge of hotel management software, especially Opera. If you have experience with it, be sure to mention it, as this could give you an edge over other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Front Office Supervisor (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Front Office Supervisor position. Highlight the key responsibilities and required skills, such as guest interaction, complaint management, and team leadership.
Tailor Your CV: Customize your CV to reflect your relevant experience in the hotel industry. Emphasize your training, language skills (especially German and English), and any familiarity with MS Office or Opera software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create unforgettable guest experiences. Mention specific examples from your past roles that demonstrate your skills in upselling and team management.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
Wie du dich auf ein Vorstellungsgespräch bei Marriott International, Inc vorbereitest
✨Sei bereit für die ersten Eindrücke
Als Front Office Supervisor ist der erste Eindruck entscheidend. Kleide dich professionell und achte auf dein Auftreten, denn du bist das Gesicht des Hotels. Zeige Selbstbewusstsein und Freundlichkeit, um sofort eine positive Atmosphäre zu schaffen.
✨Kenntnis der Hotelbranche
Bereite dich darauf vor, über deine Erfahrungen in der Hotelbranche zu sprechen. Sei bereit, Beispiele für deine bisherigen Erfolge im Front Office zu geben, insbesondere in Bezug auf Gästebetreuung und Beschwerdemanagement.
✨Teamarbeit betonen
Hebe deine Teamplayer-Qualitäten hervor. Diskutiere, wie du in der Vergangenheit mit deinem Team zusammengearbeitet hast, um Ziele zu erreichen, und wie du neue Mitarbeiter unterstützt hast. Das zeigt, dass du die Werte des Unternehmens verstehst.
✨Fragen stellen
Bereite einige Fragen vor, die du dem Interviewer stellen kannst. Frage nach den Schulungs- und Entwicklungsmöglichkeiten oder den Herausforderungen, die das Team derzeit hat. Das zeigt dein Interesse an der Position und am Unternehmen.