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- Aufgaben: Lead the front office team to create unforgettable guest experiences.
- Arbeitgeber: Join Marriott International, a global leader in hospitality with a diverse and inclusive culture.
- Mitarbeitervorteile: Enjoy unlimited contracts, flexible hours, bonuses, discounts, and wellness programs.
- Warum dieser Job: Be part of a dynamic team that values your input and offers growth opportunities.
- Gewünschte Qualifikationen: Must have hotel industry training or relevant experience, plus strong German and English skills.
- Andere Informationen: Connect with us on Instagram @heidelbergmarriott and @marriottcareer for more insights.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
As Front Office Supervisor (m/f/d) you are indispensable for an unforgettable guest experience. The first impression counts & the first impression is you! Become part of our front office team and create moments together with your team that will remain unforgettable for our guests.
Your most important tasks will include:
- Check-in and check-out of our international guests.
- You are the contact person for our guests and advise them in all matters.
- Together with your team you will contribute to the achievement of the department's goals through upsells and enrollments.
- You always keep a cool head & support in complaint management.
- You independently manage shifts & assist with rostering.
- Processing credit limit report as well as accounting compliance for invoices.
- Assist with training and development of front office staff and trainees.
Be Able: Completed training in the hotel industry or relevant professional experience at the front office. Very good knowledge of German and English. Good knowledge of MS Office applications, Opera knowledge is a plus. You are a team player and your heart beats for the hotel industry.
If you have any questions, our contact person Sonia Oliveira will be happy to help you via e-mail: sonia.oliveira@marriotthotels.com
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Front Office Supervisor (m/f/d) Arbeitgeber: Marriott International
Kontaktperson:
Marriott International HR Team
sonia.oliveira@marriotthotels.com
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Front Office Supervisor (m/f/d)
✨Tip Number 1
Familiarize yourself with the specific services and amenities offered by the Heidelberg Marriott Hotel. This knowledge will help you engage confidently with guests and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Network with current or former employees of Marriott International, especially those in front office roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your experience in managing shifts and handling guest complaints. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain a calm demeanor under pressure.
✨Tip Number 4
Showcase your language skills during the interview. Since very good knowledge of German and English is required, be prepared to demonstrate your proficiency in both languages, as this will be crucial for interacting with international guests.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Front Office Supervisor (m/f/d)
Tipps für deine Bewerbung 🫡
Research the Company: Familiarize yourself with Marriott International and its values. Understand their commitment to hospitality and how they prioritize employee well-being, as this will help you align your application with their culture.
Tailor Your CV: Highlight relevant experience in the hotel industry, especially in front office roles. Emphasize your skills in guest services, complaint management, and team leadership, as these are crucial for the Front Office Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your desire to create unforgettable guest experiences. Mention specific examples of how you've contributed to team goals or improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality sector.
Wie du dich auf ein Vorstellungsgespräch bei Marriott International vorbereitest
✨Sei bereit für Fragen zur Gästebetreuung
Da du als Front Office Supervisor die erste Anlaufstelle für Gäste bist, solltest du dich auf Fragen vorbereiten, die deine Erfahrungen in der Gästebetreuung betreffen. Überlege dir konkrete Beispiele, wie du in der Vergangenheit mit schwierigen Situationen umgegangen bist und wie du stets einen hervorragenden Service geboten hast.
✨Kenntnisse über das Hotel und die Marke
Informiere dich im Vorfeld über das Heidelberg Marriott Hotel und die Werte von Marriott International. Zeige während des Interviews, dass du die Philosophie des Unternehmens verstehst und wie du dazu beitragen kannst, diese in deiner Rolle zu leben.
✨Teamarbeit betonen
Als Supervisor wirst du oft im Team arbeiten müssen. Bereite Beispiele vor, die deine Teamfähigkeit und deine Erfahrungen in der Zusammenarbeit mit anderen zeigen. Betone, wie wichtig dir ein gutes Teamklima ist und wie du dazu beiträgst.
✨Fragen zur Weiterentwicklung stellen
Zeige dein Interesse an persönlicher und beruflicher Weiterentwicklung, indem du Fragen zu den Schulungs- und Entwicklungsmöglichkeiten stellst, die Marriott bietet. Dies zeigt, dass du motiviert bist, deine Fähigkeiten auszubauen und zum Erfolg des Unternehmens beizutragen.