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- Aufgaben: Be the first point of contact for guests, handling check-ins and check-outs.
- Arbeitgeber: Join the Heidelberg Marriott Hotel, part of a global hospitality leader.
- Mitarbeitervorteile: Enjoy perks like bonuses, discounts, and a supportive work environment.
- Warum dieser Job: Create unforgettable experiences and grow in a diverse, empowering team.
- Gewünschte Qualifikationen: Hotel management training or relevant experience; fluent in German and English.
- Andere Informationen: Flexible hours, ongoing training, and a focus on employee wellbeing.
NIGHT AUDIT – FRONT OFFICE (m/f/d)
Heidelberg Marriott Hotel
Begin. Belong. Become.
Be empowered.
- Begin: targeted onboarding program & „Be our Guest“ program
- Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback
- Become: Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels
- Be balanced: Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation
- Be connected: Numerous employee events & team building events for the „we-feeling“
- Be honored: Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide
- Be well: various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider „Pfitzenmeier“, numerous opportunities for social commitment
Be you .
As a Night Audit (m/f/d) you are indispensable for an unforgettable guest experience. The first impression counts & the first impression is you! Become part of our front office team and, together with your team, create moments that remain unforgettable for our guests.
Your most important tasks include:
- Check-in and check-out of our international guests.
- You are the contact person for our guests and advise them on all concerns.
- Together with your team, you will contribute to achieving department goals through upsells and enrollments.
- You always keep a cool head and support complaint management.
- Support in the training and further education of employees and trainees in the front office.
Be able.
- Completed training in hotel management or relevant professional experience in the front office.
- Very good knowledge of German and English.
- Good knowledge of MS Office applications, knowledge of Opera is a plus.
- You are a team player and your heart beats for the hotel industry.
Be connected.
Then we look forward to getting to know you! If you have any questions, our contact person Sonia Oliveira will be happy to help you via email:
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people at the heart. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.#J-18808-Ljbffr
Night Audit - Front Office (m/f/d) Arbeitgeber: Marriott International
Kontaktperson:
Marriott International HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Night Audit - Front Office (m/f/d)
✨Tip Number 1
Familiarize yourself with the specific needs of international guests. Since you'll be the first point of contact, understanding cultural differences and common expectations can help you create a welcoming atmosphere.
✨Tip Number 2
Brush up on your upselling techniques! Knowing how to effectively promote hotel services and amenities can significantly contribute to achieving department goals and impressing your future team.
✨Tip Number 3
Get comfortable with complaint management strategies. Being able to handle guest concerns calmly and efficiently will not only enhance their experience but also showcase your problem-solving skills.
✨Tip Number 4
Network with current employees or alumni from your training program who work in the hotel industry. They can provide valuable insights into the company culture and tips for standing out during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Night Audit - Front Office (m/f/d)
Tipps für deine Bewerbung 🫡
Research the Company: Familiarize yourself with the Heidelberg Marriott Hotel and its values. Understand their commitment to diversity and inclusion, as well as their employee programs, to reflect this in your application.
Tailor Your CV: Highlight your relevant experience in hotel management or front office roles. Emphasize your language skills in German and English, and any familiarity with MS Office or Opera software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hotel industry and your ability to create unforgettable guest experiences. Mention specific examples of how you've contributed to team goals or handled guest concerns in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
Wie du dich auf ein Vorstellungsgespräch bei Marriott International vorbereitest
✨Showcase Your Customer Service Skills
As a Night Audit, you'll be the first point of contact for guests. Highlight your previous experiences in customer service and how you handled various situations, especially complaints. This will demonstrate your ability to create unforgettable guest experiences.
✨Demonstrate Team Spirit
Emphasize your ability to work well in a team. Share examples of how you've collaborated with colleagues in past roles, particularly in high-pressure situations. The hotel industry thrives on teamwork, and showing that you can contribute positively to a team will set you apart.
✨Prepare for Technical Questions
Familiarize yourself with the software mentioned in the job description, like MS Office and Opera. Be ready to discuss your proficiency with these tools and how you've used them in previous roles. This shows your readiness to hit the ground running.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hotel industry shine through during the interview. Share what motivates you to work in hospitality and how you plan to contribute to the hotel's success. A genuine passion can make a lasting impression on the interviewers.
