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- Aufgaben: Join our front office team as a Night Audit, handling check-ins, guest inquiries, and complaint management.
- Arbeitgeber: Heidelberg Marriott Hotel offers a diverse team and a supportive work environment.
- Mitarbeitervorteile: Enjoy perks like employee discounts, bonuses, and a focus on wellbeing and professional development.
- Warum dieser Job: Be the first impression for guests and create unforgettable experiences in a dynamic hotel setting.
- GewĂĽnschte Qualifikationen: Must have hotel management training or relevant experience, plus strong German and English skills.
- Andere Informationen: Flexible working hours and opportunities for growth within the Marriott network.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
NIGHT AUDIT – FRONT OFFICE (m/f/d)
Heidelberg Marriott Hotel
Begin. Belong. Become.
Be empowered.
- Begin: targeted onboarding program & “Be our Guest” program
- Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback
- Become: Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels
- Be balanced: Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation
- Be connected: Numerous employee events & team building events for the “we-feeling”
- Be honored: Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide
- Be well: various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider “Pfitzenmeier”, numerous opportunities for social commitment
Be you .
As a Night Audit (m/f/d) you are indispensable for an unforgettable guest experience. The first impression counts & the first impression is you! Become part of our front office team and, together with your team, create moments that remain unforgettable for our guests.
Your most important tasks include:
- Check-in and check-out of our international guests.
- You are the contact person for our guests and advise them on all concerns.
- Together with your team, you will contribute to achieving department goals through upsells and enrollments.
- You always keep a cool head and support complaint management.
- Support in the training and further education of employees and trainees in the front office.
Be able.
- Completed training in hotel management or relevant professional experience in the front office.
- Very good knowledge of German and English.
- Good knowledge of MS Office applications, knowledge of Opera is a plus.
- You are a team player and your heart beats for the hotel industry.
Be connected.
Then we look forward to getting to know you! If you have any questions, our contact person Sonia Oliveira will be happy to help you via email:
#J-18808-Ljbffr
Night Audit - Front Office (m/f/d) Arbeitgeber: Marriott
Kontaktperson:
Marriott HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Night Audit - Front Office (m/f/d)
✨Tip Number 1
Mach dich mit den spezifischen Anforderungen des Night Audits vertraut. Verstehe die Abläufe beim Check-in und Check-out sowie die Bedeutung von Upselling, um im Gespräch mit uns zu glänzen.
✨Tip Number 2
Zeige deine Teamfähigkeit und Leidenschaft für die Hotelbranche in deinem persönlichen Gespräch. Teile Beispiele aus deiner bisherigen Erfahrung, die deine Fähigkeit zur Zusammenarbeit und Problemlösung unter Beweis stellen.
✨Tip Number 3
Bereite dich darauf vor, Fragen zu deiner Sprachkenntnis zu beantworten. Da sehr gute Deutsch- und Englischkenntnisse gefordert sind, sei bereit, in beiden Sprachen zu kommunizieren und eventuell auch Rollenspiele durchzufĂĽhren.
✨Tip Number 4
Informiere dich über die Unternehmenskultur und die Werte von Marriott. Zeige in deinem Gespräch, dass du nicht nur die Anforderungen der Stelle verstehst, sondern auch gut ins Team passt und die Philosophie des Unternehmens teilst.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Night Audit - Front Office (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Audit position. Highlight the key responsibilities and required skills, such as guest check-in/check-out and complaint management, to tailor your application accordingly.
Craft a Tailored CV: Create a CV that emphasizes your relevant experience in hotel management or front office roles. Include specific examples of how you've contributed to guest satisfaction and team goals in previous positions.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hotel industry and your commitment to providing excellent guest experiences. Mention your language skills in German and English, and any familiarity with MS Office or Opera software.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
Wie du dich auf ein Vorstellungsgespräch bei Marriott vorbereitest
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hotel industry during the interview. Share specific experiences that highlight your commitment to providing excellent guest service, as this role is all about creating unforgettable moments for guests.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully handled complaints or difficult situations in the past. The ability to stay calm under pressure and resolve issues effectively is crucial for a Night Audit position.
✨Highlight Your Teamwork Experience
Since this role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share instances where you contributed to team goals or supported colleagues, showcasing your team player attitude.
✨Familiarize Yourself with Relevant Software
If you have experience with MS Office applications or Opera, mention it during the interview. If not, consider brushing up on these tools beforehand, as they are essential for managing front office tasks efficiently.
