Customer Account Manager (m/f/d)

You are here. Welcome to the Future

Masterplan is on a mission to change the Future of Learning – forever.

We’ve combined digital learning with entertainment, to provide a Learning Experience Platform that engages like no other. And it’s already paying off: 91.4% of our users are excited about the learning results.

Caution: This is not a job description

At Masterplan, we don’t constrain people by job descriptions. Instead, we are looking for anyone who shares our core values. If you radiate with positive energy, are incredibly proactive, and you consistently thrive, WE WANT YOU!

Your Impact Here:

As our Customer Success (Accounts) Manager, you’ll be up close and personal, working with our customers to identify their training needs, develop their account strategy, and implement it as your primary responsibility. You will work closely with your Digital Learning colleagues and Rogée as Customer Success Lead.

From Day 1, you will be introduced to your Accounts and you’ll seek to build a long-term stable relationship with your customers.

In your First 90 Days, you will develop your account strategy in order to strengthen customer loyalty and increase customer value.

On a typical day, you will identify further training needs of your customers, and expand their use of Masterplan to the fullest potential.

You will provide your customers with an in-depth understanding of the platform through regular virtual product trainings.

Within your first 6 Months, you will be contributing to the further development of our product based on the needs of your customers.

During your first Year at Masterplan, you will become one of the key drivers of digitalizing corporate learning for our customers.

What You’ll Need to be Successful

Our 3Ps – positivity, proactivity, and pragmatism, are the trademark of our Commercial team, so you’ll already get us excited if these align with your personal values.

And you’ll get a first date with us if:

1. You have an interest in employee training, knowledge transfer, and corporate education.
2. You bring 3-5 years of experience in account management/customer success with a sales focus in the B2B SaaS environment.
3. You have a talent for communication, and you distinguish yourself through analytical and strategic thinking skills.
4. You have an excellent command of German and English languages.
5. Ideally, you have already worked with some of our tools (e.g., Salesforce).

So, Why Masterplan?

At Masterplan, you’ll have a career path, not just a job. You’ll find friends here, not just colleagues. And you’ll work on a mission that is truly changing the future – not just paying the bills.

Masterplan is where the cool people are! We bring our authentic selves to work. We are creators, not politicians. For us, ideas trump hierarchy in our open culture.

We reward skill, not time clocked in the office or length of contract. Our working policy is flexible, trust-based, and 100% based on integrity.

We really love to party! Our company offsites have featured Ibiza, Amsterdam, and Prague. Where should we go next?

With 30 days of vacation, you’ll satisfy the Nomad in you, and tick off that bucket list.

Mondays are never boring here. With our bi-weekly “Mission Mondays,” you can join us for laser tag, boat cruises, outdoor cinema, karaoke… the list is endless.

We are truly obsessed with the Future of Learning – and yours too! You will have free Masterplan access and training for your professional development.

And our offices are the coolest around – our cozy Berlin office is by the waters of Hackescher Markt, and our communal Düsseldorf office is in Design Offices Fürst & Friedrich.

Masterplan has been awarded Top Company in 2022, 2023 & 2024 by Kununu.

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