Your mission
This is a people-first leadership role for someone who thrives in a dynamic, distributed environment and who is passionate about operational quality, continuous improvement, and team development.
Key Responsibilities
Team Leadership
- Lead, mentor, and develop a distributed Cloud Operations team across multiple locations.
- Foster a culture of ownership, accountability, and continuous improvement.
- Drive team performance through clear goal-setting, regular feedback, and career development support.
- Manage hiring, onboarding, and team structure as the organization scales.
Incident Management & Observability
- Own the end-to-end incident management lifecycle — from detection and response to post-mortem analysis and preventive action.
- Define and enforce SLAs, SLOs, and escalation procedures.
- Lead the implementation and continuous improvement of observability and monitoring strategies (metrics, logs, traces) to ensure proactive issue detection and resolution.
- Drive a culture of blameless retrospectives and lessons learned.
Cloud Cost Optimization
- Take ownership of cloud spend visibility, forecasting, and governance.
- Identify and drive cost optimization initiatives across cloud infrastructure (rightsizing, reserved capacity, resource lifecycle management, etc.).
- Collaborate with engineering and product teams to embed cost-awareness into architectural decisions.
- Report on cloud financial KPIs to leadership and stakeholders.
Cross-functional Collaboration & Customer Engagement
- Partner with the Support and Technical Account Management teams to represent Cloud Operations in customer escalations, RFP responses, and pre/post-sales engagements.
- Provide technical input and operational insights for customer cases requiring cloud expertise.
- Act as a trusted point of contact for cloud operational matters in cross-departmental initiatives.
Your profile
What We're Looking For
Experience & Skills
- Proven experience leading or managing a cloud operations, SRE, or infrastructure team.
- Strong background in incident management, on-call operations, and observability tooling (e.g., Grafana, PagerDuty, ELK, Prometheus, or similar).
- Hands-on experience with major cloud platforms (AWS, Azure, and/or GCP) and/or cloud-agnostic deployment platforms and open-source technologies (e.g., Kubernetes, Terraform, OpenStack, or similar infrastructure-as-code and containerization frameworks).
- Demonstrated ability to manage and optimize cloud costs at scale.
- Experience collaborating with customer-facing teams (Support, TAM, Pre-Sales) on technical topics.
- Excellent communication skills in English (written and spoken); additional languages (Romanian, German, Finnish) are a plus.
Leadership & Mindset
- Strong people management skills with a track record of building and retaining high-performing teams.
- Strategic thinker who can balance operational day-to-day demands with longer-term improvements.
- Data-driven decision-maker with a focus on measurable outcomes.
- Comfortable working in a remote-first, internationally distributed environment.
- Willingness and ability to travel regularly to Romania, Germany, and Finland.
Why us?
- A key leadership role in a growing, international cloud organization.
- Flexible, remote-first work environment from any Matrix42 office location.
- A collaborative and technically strong team across Europe.
- Opportunities to shape cloud strategy and operations at a company-wide level.
- Competitive compensation and benefits package.
Our Benefits
Alongside a competitive benefits package, flexible working hours, and a hybrid work environment, you'll have the opportunity to be part of an exciting European growth journey. Together, we're shaping the future of Service Management, building a trusted and customer-focused company that continues to grow with purpose, innovation, and ambition.
Your contact person
We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.
About us
At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service.
Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.
Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:
- We love customers – we put customer success at the heart of everything we do
- Make it happen – we take ownership, act with speed, and turn ideas into impact
- Better every day – we continuously learn, improve, and push boundaries
- With respect – we collaborate with trust, openness, and appreciation for each other
Together, these values define our high-performance culture—one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.
We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.
Cloud Operations Manager Arbeitgeber: Matrix42
Als Arbeitgeber bieten wir Ihnen die Möglichkeit, in einer dynamischen und innovativen Umgebung zu arbeiten, in der Ihre Expertise im Bereich Pricing & Packaging geschätzt wird. Mit 30 Urlaubstagen, flexiblen Arbeitszeiten und einem hybriden Arbeitsmodell unterstützen wir eine ausgewogene Work-Life-Balance und fördern Ihre persönliche und berufliche Entwicklung. Bei uns haben Sie die Chance, aktiv an der Gestaltung des europäischen Portfolios im Bereich Service Management mitzuwirken und Teil eines Unternehmens zu sein, das mit Zielstrebigkeit und Kundenfokus wächst.
