Floor Manager

Would you like to join the Max Mara store in Berlin‑KaDeWe as Floor Manager?

The Floor Manager is responsible for the commercial objectives of the entrusted department. He/She will manage and develop the resources and collaborate with the sales advisors, in compliance with image rules and service standards.

Responsibilities

• Achieving personal results and those of the assigned department
• Efficiently organising, managing and coordinating the resources assigned to achieve commercial results in coordination with the Store Manager
• Contributing to the management of objections and the finalisation of sales if necessary
• Guaranteeing that the Sales Manager complies with the department spaces/areas (tidiness, care of the product)
• Guaranteeing effective product management in the department
• Ensuring that the level of reception in the department complies with company standards
• Evaluating and developing the skills of department personnel
• Making sure that one or more department backup is trained and developed in order to guarantee coverage of the role
• Informing and training colleagues on the entrusted department collection/product in conjunction with the Sales Manager and Visual Manager
• Working together with the Management Team (Operation Manager, Store Manager & Sales Manager) in order to achieve the best results for the store
• Guaranteeing that the image of the department Sales Managers is in line with company standards
• Ensuring compliance with company standards, procedures and rules of conduct
• Being familiar and complying with safety regulations and taking action if necessary
• Encouraging participation in on‑the‑job training through proactive initiatives, teamwork and digital activities, aimed at facilitating innovation and improving the effectiveness/efficiency of responsibilities
• Promoting, adopting and developing the use of digital technologies within the scope of their role, with regard to process management and relationships with internal and external stakeholders involved in the business
• Adopting meaningful behaviour and promoting both operational and cultural actions linked to Sustainable Development, understood as an interconnection of practices aimed at caring for the environment, business processes and community organisation

Qualifications

• Have experience at least 3 years working as Floor Manager/Assistant Store Manager, preferably in a luxury/fashion field
• Are an excellent communicator
• Lead by example
• Are customer oriented and you provide a wonderful customer experience in store
• Are Goal Oriented Mind
• Are passionate about fashion and have a good understanding of fashion brands
• Are a proficient user with the digital tools in store
• Are a problem solver with strong organizational and follow‑up skills
• Fluent in German and English language. Russian is considered a plus.

Max Mara Fashion Group is an equal opportunity employer. Everyone is welcome!