Customer Service Representative - Chinese Speaking Gilching, Germany

Customer Service Representative - Chinese Speaking

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our Sales team. This role is responsible for the accurate entry, processing, and day-to-day ownership of Sales Orders within the company’s ERP system.

The ideal candidate will serve as a key point of contact for order-related communication, ensuring timely processing, accurate data entry, and proactive coordination between customers, sales, and internal departments. Fluency in Mandarin is required to effectively support Mandarin-speaking partners.

• Gilching, Germany
• Full-time

Key Responsibilities

• Accurately enter and maintain Sales Orders in the ERP system
• Review purchase orders for accuracy, pricing, and terms before entry
• Manage order acknowledgements and confirmationsTrack order status, delivery timelines, and fulfillment progress
• Communicate with customers regarding order updates, changes, or issues
• Coordinate with sales, operations, logistics, and finance to resolve discrepancies
• Maintain organized and accurate customer records within the ERP system
• Support Sales Management with reporting and order-related data as needed
• Ensure compliance with company policies and internal controls

Qualifications & Skills

• Fluency in Mandarin (written and spoken) required
• Proficiency in English required
• Experience with ERP systems (SAP, Oracle, NetSuite, or similar preferred)
• Strong data entry accuracy and attention to detail
• Excellent communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong problem-solving abilities

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