Group Sales & Marketing Business Solutions Manager

Overview

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we help brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

We’re hiring: Group Sales & Marketing Business Solutions Manager

Location: Geneva, Switzerland (with flexible remote options)

Workload: 100%

Contract type: permanent

Overview of the Role

Reporting directly to the Group Business Solutions Director and in a dotted line to the Chief Marketing Officer , the Group Sales & Marketing Business Solutions Manager plays a pivotal role in supporting mci group digital tools and platforms used by the Sales and Marketing teams. This includes managing the lifecycle of the newly launched CRM with an expanded sales scope and acting as the central liaison between HQ and local marketing teams and IT suppliers for the group’s websites. The role ensures seamless user support, training, and coordination to enhance digital adoption and operational efficiency.

Responsibilities

• CRM Support & Lifecycle Management
  • Provide day-to-day support for CRM users across the organization
  • Deliver one-on-one training sessions to onboard and upskill users
  • Manage the CRM product lifecycle, including updates, feedback loops, and feature enhancements
  • Oversee automation workflows within the CRM to improve sales productivity and data quality
  • Act as the primary point of contact for CRM-related issues and improvements
• Marketing Website Coordination & Business Analysis
  • Serve as the interface between HQ and local marketing teams and IT suppliers to ensure smooth communication and project execution
  • Centralize the management of group websites (e.g., mci-group.com and wearemci.com and the agency brand-specific sites) to streamline support and governance
  • Conduct business analysis to gather requirements, identify pain points, and propose digital solutions for marketing needs
  • Coordinate website updates, enhancements, and issue resolution with internal stakeholders and external vendors
  • Promote consistency and best practices across all brand websites to improve user experience and operational efficiency
  • Collaborate with content, brand, and design teams to maintain brand-aligned content on the website
  • Manage our Group Mass Mailing solution
  • Provide quarterly and yearly data reports from websites to enable HQ and local marketing to understand performance and inform strategy

What we’re looking for

• Masters degree in Management, Business, IT or Digital Marketing
• Minimum 3 years of experience in an international environment
• Fluent in English (speaking and writing); additional languages are a plus
• Strong project management and business analysis skills
• Excellent organizational skills and attention to detail
• Proven experience with CRM solutions, preferably in a sales and/or marketing context
• Strong understanding of digital marketing platforms and website content management systems
• Excellent communication and interpersonal skills to work effectively with cross-functional teams
• Experience coordinating with external IT vendors and managing digital tools
• Excellent communication and change management skills
• Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of problems
• Knowledge of SAP Sales Cloud, Mailjet and Sulu is a plus

Why join us?

• Flexible work options – hybrid-friendly
• Join a small but dynamic team
• International environment
• Access to internal and external learning & development opportunities

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

Apply now

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