IT Technician (m/f/d)
Information Technology
As Fast Response Team Remote we handle the rapid resolution of IT incidents, software issues, and system problems for users. We prioritize critical tickets, coordinate solutions, and communicate with the relevant departments. Your Tasks
Serve as the first point of contact for users of our IT services seeking technical assistance via phone or ticketing system Perform remote troubleshooting through diagnostic techniques and pertinent questions Direct unresolved issues to the next level of support personnel Follow-up and update customer status and information Identify and suggest possible improvements on procedures and services, as well as pass on any feedback or suggestions by customers to the appropriate internal team Your Profile
Completed education in the IT field (apprenticeship, HTL) or comparable qualification through several years of work in IT Good knowledge of identity and access management as well as IT processes Good communication skills and willingness to work in a collegial team Customer-oriented and friendly appearance as well as a motivated basic attitude Very good knowledge of English and German, both written and spoken Further information about MED-EL can be found here. Your Benefits
Employee Discounts Flexible Hours International Environment Onboarding Public-Transportation Subsidy Workplace Well-Being Further information
Minimum Salary
Salary will be determined based on professional experience; the formal minimum salary according to Collective Bargaining Agreement is € 38,183,60. Earliest Entry Date
This position is to be filled immediately. Your Contact Person
If you have any questions please contact Chantal Heiland. Email >
About MED-EL
MED-EL is a leading manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. Our unique portfolio of implantable hearing solutions benefits thousands of individuals in more than 140 countries worldwide. With headquarters in Innsbruck, Austria, MED-EL has over 3,300 employees around the world. Want to join a company that helps bring the joy of sound to people with hearing loss? Apply now!
IT Technician (m/f/d) in Innsbruck Arbeitgeber: MED-EL GmbH
MED-EL ist ein hervorragender Arbeitgeber, der innovative Lösungen im Bereich der Medizintechnik entwickelt und dabei auf eine offene und unterstützende Unternehmenskultur setzt. Mit flexiblen Arbeitszeiten, einem zentralen Standort in Innsbruck und umfangreichen Mitarbeitervergünstigungen bietet das Unternehmen nicht nur ein angenehmes Arbeitsumfeld, sondern auch zahlreiche Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung. Hier haben Sie die Chance, Teil eines internationalen Teams zu werden, das sich leidenschaftlich dafür einsetzt, das Leben von Menschen mit Hörverlust zu verbessern.
