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- Aufgaben: Lead international customer research projects and collaborate with various teams.
- Arbeitgeber: Join a tech-savvy company focused on creating the future of shopping with 50,000 colleagues across Europe.
- Mitarbeitervorteile: Enjoy 30 days vacation, fitness perks, mobile work options, and a supportive corporate culture.
- Warum dieser Job: Be part of an international team that values creativity and teamwork while enhancing customer experiences.
- Gewünschte Qualifikationen: Bachelor's or Master's in marketing or related fields; experience in customer insights and stakeholder management preferred.
- Andere Informationen: Fluency in English is required; experience with JIRA and Tableau is a plus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Ready for a job where you look forward to Monday? Let’s Go!
Expert Customer Experience (m/f/d)
For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.
Your tasks
- Leading international customer research projects such as Web intercepts (from project ideation to study design and international roll-out)
- Close collaboration with international internal stakeholders (e.g. country CX teams, data privacy/legal team, HR team, Marketing team, etc.)
- Prioritization, assignment and execution of international CX projects
- Managing external partners (e.g. market research agencies)
- Customer data analysis, insight generation, definition of action items
- Support the preparation and facilitation of Service Design Workshops and the Customer Journey creation
Your profile
- Ideally Bachelor’s or Master’s degree with a focus on marketing, communications or market/consumer research
- Ideally first practical experience in the field of Customer Experience/Insights, Market Research, Marketing
- Experience in working with different stakeholders at the same time
- Experience in working with JIRA
- Good analytical skills / affinity for numbers
- Ideally Tableau skills
- Proactive approach to work
- Team player (m/f/d)
- Confident handling of MS Office applications
- Fluent in English
What’s in it for you?
- International teams & exciting tasks
- 30 days vacation & company pension plan
- Employees discount & Fitness Collaborations
- Training & Education
- Open corporate culture & Teamwork
- Mobile work (50/50)
About us
As an Expert (m/f/d) within the Global Customer Experience Team you will be the point of contact for internal CX-related requests and work closely with several internal and external stakeholders. We are an international, (mostly) English speaking team and are looking for a candidate that is fluent in English. You are having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now and become part of the MMS International Customer Experience Team!
Your HR contact
Timo-Kristoffer Scheffen
Phone number: +49 151 27797043
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Expert Customer Experience (m/f/d) Arbeitgeber: Media-Saturn Deutschland GmbH
Kontaktperson:
Media-Saturn Deutschland GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Expert Customer Experience (m/f/d)
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience and market research. This will not only help you understand the role better but also allow you to engage in meaningful conversations during the interview.
✨Tip Number 2
Network with professionals in the field of Customer Experience. Join relevant online forums or LinkedIn groups where you can share insights and learn from others, which could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multiple stakeholders in past projects. This is crucial for demonstrating your ability to thrive in a collaborative environment.
✨Tip Number 4
Brush up on your analytical skills and familiarize yourself with tools like JIRA and Tableau. Being able to speak confidently about your experience with these tools will show that you're ready to hit the ground running.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Expert Customer Experience (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and qualifications required for the Expert Customer Experience position. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer experience, market research, or working with stakeholders. Use specific examples to demonstrate your skills and achievements in these areas.
Showcase Analytical Skills: Since the role requires good analytical skills, mention any experience you have with data analysis tools like Tableau or JIRA. Provide examples of how you've used data to drive insights or improve customer experiences.
Express Your Passion: Convey your enthusiasm for creating exceptional customer experiences in your application. Share why you are passionate about this field and how you align with the company's spirit of innovation and teamwork.
Wie du dich auf ein Vorstellungsgespräch bei Media-Saturn Deutschland GmbH vorbereitest
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating exceptional customer experiences. Share specific examples from your past work that demonstrate your commitment to understanding and improving customer journeys.
✨Highlight Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss how you've used data to drive decisions in previous projects. Mention any experience with tools like Tableau or JIRA to showcase your technical proficiency.
✨Demonstrate Stakeholder Management Experience
The job involves working with various internal and external stakeholders. Prepare examples of how you've successfully collaborated with different teams, managed expectations, and delivered results in a multi-stakeholder environment.
✨Prepare for Service Design Discussions
Familiarize yourself with service design principles and be ready to discuss how you would facilitate workshops or contribute to customer journey mapping. This will show your proactive approach and readiness to engage in collaborative processes.