Medicana Hospital is looking for an experienced Hospital Hospitality Manager to manage and oversee all hospitality and support service operations within the hospital.
Job Description
- Plan, manage, and supervise all operational processes related to hospital hospitality services,
- Establish and maintain service standards aimed at enhancing the experience of patients, their families, and employees,
- Coordinate housekeeping, cleaning, laundry, catering, technical support, and other support services,
- Ensure that cleanliness, hygiene, order, and comfort standards throughout the hospital are maintained in accordance with established quality criteria,
- Monitor patient rooms, common areas, outpatient clinics, VIP areas, and other service areas to ensure compliance with hospitality standards,
- Monitor the quality, hygiene, presentation, and patient satisfaction aspects of catering services,
- Manage the performance of outsourced service providers and monitor service agreements and service-level standards,
- Manage relationships with suppliers and service providers and conduct performance evaluations,
- Prepare budgets for hospitality services, monitor costs, and implement efficiency and cost-optimization initiatives,
- Manage workforce planning, shift organization, task allocation, and performance management processes,
- Evaluate feedback received from patients and their families and initiate necessary improvement actions,
- Ensure compliance with hospital quality standards, infection prevention and control procedures, occupational health and safety requirements, and applicable regulations,
- Manage hospitality-related processes during internal audits and quality assessments,
- Prepare and regularly present reports to hospital management on operational performance, quality, costs, and patient satisfaction,
- Follow new hospitality practices and industry developments and contribute to the continuous improvement of hospital service quality.
Qualifications
- Bachelor's degree in Tourism and Hotel Management, Hospitality Management, Business Administration, Healthcare Management, or a related field,
- Preferably at least 5 years of management experience in a hospital, healthcare organization, five-star hotel, or a similar service-oriented environment,
- Experience in hospital hospitality services, housekeeping, catering, and support services,
- Strong team management and operational organizational skills,
- Strong focus on patient and customer satisfaction,
- Solid knowledge of service quality standards and hygiene practices,
- Experience in budget, cost, and supplier management,
- Strong analytical and problem-solving skills,
- Excellent planning, coordination, and organizational abilities,
- Strong written and verbal communication skills,
- Proficiency in MS Office applications,
- Ability to work effectively in a fast-paced hospital environment,
- Fluency in Turkish and German is preferred,
- Strong teamwork, representation, communication, and result-oriented skills.
Why Medicana?
- Opportunity to become part of a strong healthcare group operating in the international healthcare sector,
- Professional and international working environment,
- Career development and growth opportunities,
- Opportunity to take an active role in modern hospital operations,
- Direct contribution to enhancing patient experience and service quality.
We Look Forward to Your Application
Join the Medicana family and become part of our commitment to taking quality, comfort, and patient satisfaction in healthcare services to the next level.
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Kontaktdaten:
Medicana Krankenhaus Berlin Recruiting-Team
