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- Aufgaben: Engage with customers, perform repairs, and provide technical support for medical devices.
- Arbeitgeber: Join Medtronic, a leader in global healthcare technology dedicated to solving health challenges.
- Mitarbeitervorteile: Enjoy flexible work, competitive salary, training opportunities, and a supportive work culture.
- Warum dieser Job: Be part of a mission-driven team that transforms lives through innovative medical solutions.
- Gewünschte Qualifikationen: High school degree in electrical/mechanical field; customer service skills; driving license required.
- Andere Informationen: Home-based role with travel; commitment to diversity and inclusion.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Technical Service Specialist (f/m/d)
Careers that Change Lives
Engineers are indispensable to achieving our Mission. That’s why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship, and the guidance you need to continue to develop your expertise.
As a Field Technical Service Engineer, you will be the face of the Service and Repair team across our Medical product range for your customers in the North and West of Germany. This is a home-based position, with a candidate being based in the north of Germany, or willing to relocate to this area, and traveling to customers within a given geographical territory is required. The focus is pointed to Surgical Innovations and Cardiovascular devices. You will repair equipment breakdowns and perform technical tests.
A Day in the Life
- Proactively engage and maintain regular contacts and relationships with sales and customers in your area and carry out commercial initiatives to support the business promoting company image, in agreement with the manager.
- Execute all technical service repairs and maintenance on medical devices commercialized by Medtronic directly at customer site in line with the service delivery plan defined with the manager.
- Provide remote and on-site support for new installations and assist in technical support for users.
- Support future product integration by organizing or performing upgrades and/or configuration updates to the equipment installed base.
- Review performance metrics for your territory and develop action plans to achieve goals.
- Deliver Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for your direct customers. Complete 100 % of closed loop process for Service & Repair.
- Prove appropriate communications with internal and external customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Be 100% compliant with Quality Management procedures and training, complete all field service corrective actions within territory by due date.
- Be an ambassador for the service and repair team with customers and a trusted partner of our sales teams. Demonstrate a deep customer intimacy.
- Travel within country and internationally when required (mostly in case of trainings).
Must Haves
- High school degree of electrical/mechanic or equivalent orientation (2-4 years of professional experience).
- Full driving license required.
- Strong customer service and interpersonal skills.
- German B2, English proficiency (reading is a must, conversation fluency is a nice to have).
- Self-motivated and independent.
- Problem-solving approach / Sense of Urgency.
- Good knowledge and handling of Microsoft Office tools.
- Familiar with the operating systems Windows and Linux (basic skills), installation of new applications and software is part of your daily business.
- Field Service experience and Technical ability.
- Ability to read and understand service manuals (electronic schematics, mechanical drawings).
Nice to Haves
- Bachelor of Electrical engineering /Biomedical Engineering.
- 2 years or more of experience as Field Service Engineer for medical devices.
- Experience with ventilation, electrosurgical, cardiovascular or radiology equipment.
- Experience in working in the hospital setting and knowing the organization of the different departments.
- Relevant experience diagnosing, repairing and maintaining electronic and electro-mechanical equipment in a field service role where you are customer facing in their premises.
- Experience in an operating room environment is welcome.
We Offer
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment.
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Skills Lab.
- Employee Assistance Program and Recognize! (our global recognition program).
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary .
Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!
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Additional Information
- Posting Date: May 2, 2024.
- Travel: Yes, < 75 % of the Time.
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Technical Service Specialist (m/f/d) Arbeitgeber: Medtronic
Kontaktperson:
Medtronic HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Service Specialist (m/f/d)
✨Tip Number 1
Make sure to familiarize yourself with the specific medical devices and technologies mentioned in the job description, especially Surgical Innovations and Cardiovascular devices. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Medtronic, particularly those in technical service roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled urgent situations in previous roles. The job emphasizes a sense of urgency, so having concrete examples ready will showcase your fit for the position.
✨Tip Number 4
Since this role requires travel and customer interaction, practice articulating your customer service experiences. Highlight any instances where you successfully built relationships or resolved issues, as this will be crucial in demonstrating your suitability for the position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Service Specialist (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Service Specialist position. Understand the key responsibilities and required skills, especially those related to customer service and technical expertise in medical devices.
Tailor Your CV: Customize your CV to highlight relevant experience in field service engineering, particularly with medical devices. Emphasize your problem-solving skills, customer service experience, and any specific technical knowledge that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Medtronic's mission and how your background makes you a great fit for the Technical Service Specialist position.
Highlight Language Proficiency: Since the job requires German B2 and English proficiency, make sure to clearly state your language skills in your application. If you have any certifications or experiences that demonstrate your language abilities, include them.
Wie du dich auf ein Vorstellungsgespräch bei Medtronic vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your technical skills in detail, especially regarding medical devices and troubleshooting. Highlight any relevant experience you have with surgical innovations or cardiovascular devices, as this will demonstrate your fit for the role.
✨Demonstrate Customer Service Skills
Since this position involves direct interaction with customers, be ready to share examples of how you've successfully managed customer relationships in the past. Emphasize your strong interpersonal skills and problem-solving approach.
✨Familiarize Yourself with the Company
Research Medtronic's mission and values, particularly their commitment to inclusion, diversity, and equity. Understanding the company's culture will help you align your answers with their expectations and show that you're a good fit.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as equipment breakdowns or customer complaints. Practice articulating your thought process and the steps you would take to resolve issues effectively.
