Key Account Manager FTC

My client, a leading organisation within the consumer healthcare sector, is seeking an experienced Key Account Manager on

12 month FTC to drive online growth through strategic partnerships with key e-pharmacies and online retailers across the DACH region.

This is an exciting opportunity to join a business that continues to invest heavily in its digital capabilities and e-commerce strategy.

Operating within a collaborative and fast-paced environment, the successful candidate will play a pivotal role in shaping online commercial performance while working cross-functionally with teams across sales, marketing, and digital functions.

Responsibilities

• Manage and develop strategic relationships with leading e-pharmacy and online retail partners.
• Identify and maximise commercial opportunities through effective customer engagement and collaboration.
• Lead joint business planning activities to drive sustainable growth and strengthen customer partnerships.
• Oversee day-to-day account operations to ensure strong business performance and customer satisfaction.
• Develop a deep understanding of consumer behaviour, digital purchasing journeys, and market trends.
• Identify opportunities to improve customer engagement and strengthen online brand presence.
• Analyse sales performance, customer data, and market insights to support strategic decision-making.
• Provide recommendations based on data-driven insights to accelerate growth.
• Develop annual account plans and longer-term growth strategies aligned with business objectives.
• Collaborate with internal stakeholders to execute commercial initiatives effectively.
• Manage account performance, budgets, forecasts, and profitability.
• Optimise trade investments and promotional activities to drive sustainable revenue growth.
• Lead customer negotiations and contract discussions.
• Build long-term strategic partnerships that support mutual growth objectives.
• Deliver compelling commercial proposals and business reviews.
• Optimise assortment, distribution, pricing, and promotional strategies across digital channels.
• Ensure products are positioned effectively to maximise visibility and availability.
• Support the planning and execution of promotional campaigns, online events, and digital activations.
• Evaluate campaign performance and identify opportunities for improvement.
• Work closely with internal teams and external partners to enhance product content and online merchandising.
• Support initiatives that improve customer experience and conversion rates.
• Monitor and report on key performance indicators across customer accounts and e-commerce channels.
• Present insights and recommendations to internal stakeholders to support business growth.

Experience Required

• Master’s degree in Business, Marketing, Economics, or a related field.
• Proven experience in Key Account Management within consumer healthcare, healthcare, FMCG, or a related industry.
• Experience managing relationships with e-pharmacies, online retailers, wholesalers, or digital marketplaces.
• Strong commercial acumen with a track record of delivering revenue growth and achieving sales targets.
• Ability to manage cross-functional projects and collaborate effectively with internal stakeholders.
• Highly analytical, with the ability to translate data into actionable commercial insights.
• Entrepreneurial mindset with a passion for growth and innovation.
• Comfortable operating within a dynamic and evolving business environment.
• Fluent in German and English, with excellent communication and presentation skills.
• Competencies
• Strategic account management and relationship‑building skills.
• Strong analytical and problem‑solving capabilities.
• Excellent negotiation and influencing skills.
• Effective communication and stakeholder management.
• Collaborative approach with the ability to work cross‑functionally.
• Strong organisational skills and ability to manage multiple priorities.
• Results‑driven mindset with a focus on delivering commercial outcomes.
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