Overview
In this Technical Account Manager role, you act as a strategic technical advisor for key enterprise customers under Megaport’s Premium Support. You will guide complex deployments, optimize performance, and drive architectural evolution while coordinating with internal teams. You’ll enable System Integrators and VARs to expand Megaport adoption through partners. This is a global, post-sales position focused on high-touch support, proactive consulting, and long-term value delivery.
Leistungen / Benefits
- remote-first culture
- 4 weeks paid annual leave
- parental leave
- birthday leave
- purchased annual leave
- wellness allowance
Verantwortungsbereiche
- Serve as the primary technical advocate for a select group of strategic enterprise customers under Premium Support.
- Guide customers through complex deployments, performance optimization, and ongoing architectural evolution.
- Deliver regular technical health checks, roadmap sessions, and executive business reviews.
- Act as a liaison between customers and internal Megaport teams (product, support, sales, engineering).
- Monitor account health and usage to identify growth and retention opportunities.
- Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
- Identify and engage with high-potential System Integrators and Value-Added Resellers; develop enablement plans for partner sales, pre-sales, and solution architects.
- Create and deliver partner-facing technical content, playbooks, and workshops; support co-selling with SIs/VARs.
- Establish and track KPIs to measure partner engagement success.
Zentrale Anforderungen
- 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
- Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
- Experience with System Integrators, VARs, vendors, and indirect partner ecosystems.
- Strong presentation skills and ability to deliver product demonstrations.
- Strong presentation skills
- Executive-facing communication
- Stakeholder management
- Enterprise networking
- Cloud connectivity
- SD-WAN
Technical Account Manager in Halle Arbeitgeber: Megaport
Megaport ist ein hervorragender Arbeitgeber, der eine flexible Arbeitsumgebung und ein unterstützendes Team bietet, das Innovation und Zusammenarbeit fördert. Mit großzügigen Urlaubsplänen, umfassender Lernunterstützung und einem Fokus auf Gesundheit und Wohlbefinden schaffen wir eine inspirierende Atmosphäre, in der Mitarbeiter wachsen und sich entfalten können. Unsere Unternehmenskultur legt Wert auf Vielfalt und Inklusion, was bedeutet, dass jeder Mitarbeiter die Möglichkeit hat, seine Stimme zu erheben und einen bedeutenden Beitrag zu leisten.
