AI Success Manager (f/m/d)

We've reached product-market fit. More than 500 companies and 50,000+ users have already worked with MeinGPT. Now the question is whether AI truly becomes part of our customers' everyday work. Your challenge: make our customers successful with AI – as their dedicated point of contact and a trusted advisor.

MeinGPT is the AI use case platform for the Mittelstand: we take employees to their first own AI use case – and companies deep into their core processes. AI is no longer just an experiment. Now it has to become a reliable part of everyday work.

Your main job: you make your customers successful with AI – and you own that outcome. You are responsible for your accounts from onboarding through the pilot phase to rollout, and you advise your customers on how AI creates real value in their processes.

• You are the dedicated point of contact for your customers, from management to the business departments. You run onboarding, regular check-ins and reviews, and turn pilot phases into ongoing contracts.
• You advise your customers strategically: where does AI create the most value in their company? Together you identify and prioritize the most valuable use cases and build a roadmap for the rollout.
• You get use cases into implementation: you clarify with your customers what it takes – data, access, owners in the business departments – and build them together in MeinGPT as assistants, workflows and automations. For deep integrations, you bring in our tech experts.
• You keep an eye on usage and satisfaction across your accounts, spot risks early and act on them. You identify expansion potential and develop it together with Sales.
• You hold the threads together: our AI trainers run the workshops, our support team handles technical issues. You make sure the right people are with the customer at the right time.
• You translate customer feedback into clear, actionable input for our Product and Engineering teams.
• You have advised and looked after B2B customers on your own responsibility – whether in Customer Success, consulting, Solutions Engineering or a demanding agency environment.
• You have built with AI yourself – not just used ChatGPT, but created your own assistants, automations or workflows that solve a real problem.
• You have a good understanding of which AI use cases exist in companies – and know what it takes to actually get them implemented.
• You think in business processes and value: you see where AI makes a difference and can clearly justify priorities to decision-makers.
• You know core AI concepts such as RAG or MCP and explain technical topics in a way non-techies understand.
• You communicate fluently in German (business level) and English.
• You work on real AI use cases in the Mittelstand every day and learn faster than anywhere else how AI solves real business problems.
• You help shape how successful MeinGPT is in practice – making you one of the most important levers for our growth.
• Flexible working hours with the option of 2 days/week working from home.
• EGYM Wellpass (10,000+ sports facilities), a €1,000 annual learning budget and the Deutschlandticket.
• We don't debate endlessly - we roll up our sleeves and get things done!
• We communicate openly, directly, and as equals - about successes just as much as about mistakes.
• We use AI intensively ourselves to work smarter and faster - but without blindly following the hype: you're always responsible for your own results.
• We have big goals, but a healthy work environment matters enormously to us. We want to succeed sustainably as a team and we look out for one another.

FAQ

Frequently asked questions about this role

01 What is the main goal of this role?

Your primary goal is to ensure that customers successfully adopt AI and achieve measurable results with the platform. This means guiding them from onboarding to real, productive AI usage in their day-to-day business.

02 Is this more of a technical role or a customer-facing role?

It's a hybrid. You'll work closely with customers, but you'll also need a strong technical understanding of AI concepts to design workflows, explain solutions clearly, and translate customer needs into actionable requirements for internal teams.

03 What kind of customers will I work with?

You'll work with small and medium-sized enterprises across various industries. This means diverse use cases, different levels of AI maturity, and plenty of opportunities to learn how AI creates real business value.

04 How much ownership and responsibility does this role have?

A lot. You're responsible for the success of your customers' AI initiatives. That includes proactively identifying opportunities, solving problems, and ensuring customers actually use AI effectively — not just technically, but in practice.

05 Will I have influence on the product?

Yes. You'll be one of the closest links to our customers. Your feedback and insights directly shape product improvements, new features, and priorities for the engineering team.

06 What does the interview process focus on?

The process focuses on real-world problem solving. You'll demonstrate how you approach AI use cases, communicate with customers, and turn requirements into practical solutions — not theoretical knowledge or trick questions.

07 What kind of people thrive at MeinGPT?

People who take ownership, act proactively, and enjoy turning ambiguity into results. We value clear thinking, open communication, and a bias toward action. If you like learning fast, working close to real users, and taking responsibility for outcomes you'll feel at home here.

08 How do teams collaborate and make decisions?

We work with high trust and low friction. Decisions are made close to the problem, communication is direct and transparent, and we avoid unnecessary meetings. We move fast, but we also care deeply about quality, security, and long-term sustainability.

09 How does MeinGPT support growth and well-being?

We believe sustainable performance beats short-term hustle. You'll get real responsibility, continuous learning opportunities, and room to grow while flexible work, clear priorities, and a healthy team environment help you do your best work over the long term.

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