AI Customer Solutions Engineer (ESG focus)

What we do

READ BEFORE APPLYING: Adding a short intro video is mandatory for this position. We do this to get a better sense of candidates before continuing the process. Any application without a video will be rejected by default. Find instructions at the bottom of the post. No cover letter is required. Thank you!

At Briink, we’re helping accelerate the transition to a sustainable future by creating the next-generation of AI powered tools for sustainability advisory, audit, and certification teams.

We believe that AI is the key to unlocking the future of sustainable business. With over 50 enterprise clients—including some of the world’s largest firms—we’re already transforming how organizations manage their ESG data. Our technology helps sustainability teams uncover actionable insights from unstructured data sources, making it easier to drive compliance, efficiency, and impact at scale.

Backed by €7 million in capital, including a freshly closed round, and supported by leading venture capital funds, Briink is at the forefront of ESG innovation. We’re based at the heart of Europe’s AI revolution—the AI Campus in Berlin—where we are building a future where AI helps accelerate the transition to a sustainable future.

Your role

As Briink’s AI Customer Solutions Engineer, you will play a central role in advancing Briink’s mission to accelerate the climate transition by enhancing our customers‘ ESG workflows with AI.

You will lead efforts to ensure clients get real value from Briink’s AI technology by helping them successfully build their ESG use-cases on the Briink platform. This includes client-facing skills such as understanding their needs in detail and translating those into workflows in the Briink platform as well as more technical tasks such as AI prompt optimization, API integration support, and collaborating closely with clients to ensure their success as they transition to AI-enabled ESG workflows. Your role will include:

• Building Client’s ESG use-cases into the Briink platform: You’ll become a technical subject matter expert on the Briink ESG AI platform and use that knowledge to support clients to effectively use it for their ESG use-cases, working closely with them to understand their needs, create tailored ESG templates, optimize LLM prompts, run on-platform evaluations during trials, and provide actionable feedback and training sessions for how they can get the most value from Briink’s AI/LLM technology.
• Growing client relationships: You’ll foster strong client relationships by thoroughly understanding their ESG use-cases in detail, as well as how this fits into their wider challenges and aspirations. You’ll directly support them with their ESG issues and opportunities and help them determine how Briink’s AI technology could help. You’ll oversee the full customer lifecycle by aligning client needs with Briink’s solutions, maximizing their value from Briink’s platform through the development of new use-cases, onboarding additional teams, and exploring upsell opportunities.
• Supporting client’s technical integration: You’ll assist clients with technical issues including those wishing to integrate with Briink by understanding their integration needs, collaborating with the clients’ engineers and developers and directing them to relevant API documentation. You’ll create tutorials and walkthroughs as needed to ensure successful integration and provide support in resolving technical challenges and effectively translate client requirements to Briink’s Engineering team.
• Defining Briink’s upsell/growth strategy: You’ll help build out our strategy for growth and upselling with our existing customers, by identifying what behaviours indicate clients could be getting more value from Briink’s AI tools and build a playbook for exploring new use-cases and upsell opportunities with them with relevant clients.
• Creating digital content and new use-cases: You’ll develop new ESG use-cases directly on the Briink platform that are engaging and valuable to potential clients. This could include building new ESG use-case templates onto the platform, creating online content, including videos, tutorials, or advanced use-case examples, to showcase the capabilities and potential of Briink’s AI platform for ESG applications.

Your profile

Profile

• Customer-Centric Mindset: You are dedicated to delivering exceptional experiences for our clients, always thinking about their needs and finding ways to add value to them by applying Briink’s AI tools to their ESG workflows. Preferably with prior experience in solution consulting, sales engineering or technical sales for a B2B SaaS platform or similar.
• Entrepreneurial and outgoing: You thrive in a dynamic, fast-paced start-up environment, managing multiple projects and client accounts, while collaborating effectively with cross-functional teams to achieve success and be comfortable driving customer success forward as well as building direct relationships with clients.
• Tech-Savvy and Detail-Oriented: You are comfortable working with technical topics such as AI/LLM prompt optimization and API integrations, with a keen eye for detail and a proactive approach to technical problem solving. Preferably with prior technical solutions engineering or forward deployment engineer for an AI product or similar.
• Excellent Communicator: You have outstanding verbal and written communication skills in English and can build strong relationships with internal teams and external partners.
• Passion for AI and/or Sustainability: You have a passion for how AI can solve problems and an excitement to apply your experience to helping address climate change with an enthusiasm for helping customers navigate the evolving landscape of ESG regulations and investment.

Requirements

• Minimum of 2 years of experience in solution consulting, sales engineering, technical sales, customer success or similar, preferably for a B2B SaaS platform or AI product.
• Familiarity with AI/LLM tools and concepts such as LLM prompt optimization to support client success. Preferably with some prior technical solutions engineering, technical sales or forward deployed engineers experience for an AI product or similar.
• Fluency in English, with the ability to clearly communicate complex topics to diverse stakeholders. Fluency in German or another European language would be a major plus.
• You care about sustainability. Any experience on understanding in ESG workflows, including ESG due diligence, compliance, and/or regulatory requirements such as CSRD would be amazing.

Even if your experience doesn’t align precisely with all the criteria, we encourage you to apply. Many people miss out on opportunities because they feel they don’t fit every requirement—we believe in growth, not perfection!

What we offer

• Competitive Remuneration: As a core member of our team, you will receive a competitive salary and equity package, reflecting your role in shaping Briink’s future.
• Purpose-Driven Mission: ESG data has the power to create a more sustainable world, but today it presents more challenges than solutions. We believe AI can change that. Be part of the transition to an AI-powered, sustainable world.
• Flexible Working: Our work philosophy is built on flexibility. Whether you’re a night owl or an early bird, you will have the freedom to adapt your working hours to your needs. Our main offices are in Berlin and London, though remote work within European time zones is also an option.
• Trust and Ownership: At Briink, we empower you to own your projects with the option for growing into new roles and/or accelerating your career development as Briink scales.
• Dynamic Work Environment: Based at the Merantix AI Campus, Berlin’s hub for AI innovation, you’ll work in a diverse, collaborative environment. With frequent events and opportunities for cross-company collaboration, you’ll be part of a thriving ecosystem of AI startups and experts.

APPLICATION REQUIREMENT: Intro Video Submission

As part of your application for the AI Customer Solutions Engineer role at Briink, please submit a short intro video (maximum of 2 minutes ) addressing the following points:

1. Brief Introduction:
   • Introduce yourself and summarize your professional background relevant to this role.
2. Passion for customer solutions engineering:
   • Share what excites you most about this role and why you think you’d be good at it.
3. Alignment with Briink’s Mission:
   • Explain why you’re interested in joining Briink and how our mission resonates with you.

Technical Guidelines:

• Duration: The video should not exceed 2 minutes .
• Content Quality: We are not assessing video production skills; using a webcam or smartphone is perfectly fine. Focus on clear communication and authenticity.
• Format: In the application form, please provide a link to your video hosted on a platform like YouTube (unlisted), Vimeo, Loom, or a shared drive OR upload the video file under „Other“ in the Documents section.

Purpose of the Video:

• This video helps us get to know you beyond your resume. We’re interested in your communication skills, your passion, and how you envision contributing to Briink’s mission and culture.
• No cover letter is required!

About us

We are an equal-opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply.