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- Aufgaben: Support customer onboarding, build relationships, and assist with training for our AI-based SaaS product.
- Arbeitgeber: nnamu is revolutionizing strategic advice and negotiations using AI and game theory.
- Mitarbeitervorteile: Enjoy 30 days of paid vacation, flexible work arrangements, and opportunities for professional development.
- Warum dieser Job: Join a collaborative startup that values creativity and diversity while making a real impact in business negotiations.
- GewĂĽnschte Qualifikationen: Ideal for candidates with 1-2 years in customer success or support, preferably in B2B SaaS.
- Andere Informationen: Fluency in English is required; German skills are a plus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Your tasks
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Support Customer Onboarding and Adoption: Assist in seamless customer onboarding and adoption, ensuring customers derive maximum value from our product.
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Customer Relationship Support : Aid in building and maintaining relationships with new and existing (enterprise) clients.
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Customer training input: Support further development & implementation of our customer-facing, AI-enabled products executing (semi)-automated user trainings for our complex game theory & AI-based SaaS product.
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Ad-hoc Customer Support: Assist our customers with any queries which may arise via support portal, email, phone and video call.
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Admin: Create and maintain comprehensive documentation, including knowledge base articles, FAQs and guides, to assist customers in utilizing our platform effectively.
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Team Collaboration: Work closely with other customer success team members as well as sales, marketing & product teams to ensure a unified approach to achieving value for our customers.
Your profile
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Level of Experience : Ideal for candidates with 1-2 years of experience in customer success, customer support, or a related role, preferably in B2B SaaS or technology sector.
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Growth Enthusiasm: Eagerness to learn about procurement practices, the SaaS-based application of high end economic approaches via game-theory and the latest advancements in AI.
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Communication Skills: Strong oral and written communication skills, with proficiency in English. German language skills are a plus.
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Solution Orientation & Customer Centricity: Ability to proactively provide the best solution for our customers with a bias to action while upholding a positive atmosphere.
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Grit & Adaptability: Exude persistence and, as a reliable partner for our clients, maintain an overview of updates to the system.
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Enterprise-level attention to detail : Ability to learn to master and uphold a regular service quality level required for a customer base with trained professionals from multi-national corporates.
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Team Player: Ability to work effectively within an international team and contribute to team goals.
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Educational Foundation: A degree in Business, Economics or related fields.
Why us?
At nnamu, we offer a comprehensive benefits package and the option to participate in the company’s performance. We also offer generous paid time off and flexible work arrangements to ensure a healthy work-life balance. In addition, we provide opportunities for professional development, including training and certification programs, to help our employees grow and advance in their careers. As a startup company, we are committed to fostering a collaborative and innovative work environment that encourages creativity and contribution from all team members.
At our company, we value diversity and inclusivity and believe that a diverse team brings different perspectives and ideas to the table. We are an equal opportunity employer and welcome applicants from all backgrounds.
Our benefits programme for this role include 30 days of paid vacation, modern flexible working rules as well as the opportunity to equity in nnamu.
About us
At nnamu, we are at the forefront of redefining the landscape of strategic advice and negotiations for businesses worldwide. Our mission is rooted in the belief that the complex world of negotiations can be navigated more efficiently and effectively. By integrating the advanced methodologies of AI and game theory, nnamu introduces a groundbreaking approach to strategic decision-making. Our proprietary AI agents offer unparalleled insights and strategies, empowering businesses to unlock potential savings and value on a scale previously unimagined—targeting over 600 billion Euros annually.
The Challenge We Address
Despite the proven potential of game theory to enhance negotiation outcomes significantly—potentially unlocking an incremental USD 1 Trillion of value—its application in business negotiations remains largely untapped and unscalable. This gap presents a vast opportunity but also a challenge that many companies have yet to overcome. nnamu stands at the cusp of this challenge, ready to harness the untapped potential of game theory in negotiations and make it accessible and scalable for businesses everywhere.
Our Unique Solution
nnamu is setting a new standard in the domain of strategic advice and negotiations. Our unique value proposition lies in the sophisticated amalgamation of game theory and cutting-edge artificial intelligence. By applying machine learning techniques to our proprietary database—encompassing two decades of unparalleled data—we unveil incremental value in strategic decision-making and negotiations for our clients. Our product, a proprietary Artificial Intelligence platform, provides bespoke strategy advice and negotiation insights as a Software as a Service (SaaS), initially targeting procurement domains within companies.
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Customer Success Associate Arbeitgeber: Merantix
Kontaktperson:
Merantix HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Associate
✨Tip Number 1
Familiarize yourself with the principles of game theory and how they apply to customer success in a SaaS environment. Understanding these concepts will help you engage more effectively with clients and demonstrate your value during the interview.
✨Tip Number 2
Showcase your communication skills by preparing to discuss specific examples of how you've successfully supported customers in the past. Highlight instances where you proactively solved problems or improved customer relationships.
✨Tip Number 3
Research nnamu's AI-enabled products and be ready to discuss how you can contribute to their implementation and user training. This knowledge will demonstrate your enthusiasm for the role and your commitment to helping customers succeed.
✨Tip Number 4
Emphasize your adaptability and grit by sharing experiences where you had to adjust to changing circumstances or overcome challenges in a customer support role. This will show that you're a reliable partner for clients, even in difficult situations.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Associate
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer success or support roles, especially within the B2B SaaS or technology sector. Use specific examples to demonstrate how you've successfully onboarded customers or maintained client relationships.
Showcase Communication Skills: Since strong communication skills are crucial for this role, provide examples of how you've effectively communicated with clients in the past. If you have proficiency in German, mention it as a plus.
Demonstrate Solution Orientation: Illustrate your ability to proactively solve customer issues and provide solutions. Share instances where you went above and beyond to ensure customer satisfaction, showcasing your customer-centric approach.
Express Enthusiasm for Learning: Convey your eagerness to learn about game theory, AI advancements, and procurement practices. This shows that you're not only qualified but also genuinely interested in growing within the company and the industry.
Wie du dich auf ein Vorstellungsgespräch bei Merantix vorbereitest
✨Show Your Customer-Centric Mindset
Demonstrate your ability to prioritize customer needs and provide solutions. Share examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Highlight Your Communication Skills
Since strong communication is key for this role, prepare to discuss how you've effectively communicated with clients in the past. Be ready to showcase both your verbal and written skills, especially if you have experience in a B2B environment.
✨Emphasize Your Adaptability and Grit
Prepare to discuss situations where you had to adapt quickly to changes or challenges. Highlight your persistence in overcoming obstacles and maintaining a positive attitude while supporting clients.
✨Familiarize Yourself with Game Theory and AI
Since the company focuses on game theory and AI, it would be beneficial to show your enthusiasm for these topics. Research basic concepts and be ready to discuss how they can apply to customer success and support.
