Auf einen Blick
- Aufgaben: Biete außergewöhnlichen Kundenservice und manage Serviceprozesse für unsere Kunden.
- Unternehmen: Mercedes-Benz Brooklands, Teil der Hedin Mobility Group mit über 8.300 Mitarbeitern.
- Vorteile: Grundgehalt mit OTE bis zu £41.000, 25 Tage Urlaub und Lebensversicherung.
- Weitere Informationen: Regelmäßige Schulungen und Entwicklungsmöglichkeiten in einem wachsenden Unternehmen.
- Warum dieser Job: Werde Teil eines dynamischen Teams und verbessere das Kundenerlebnis in der Automobilbranche.
- Qualifikationen: Erfahrung im Aftersales-Bereich und hervorragende Kommunikationsfähigkeiten.
Das prognostizierte Gehalt liegt zwischen 41000 - 41000 € pro Jahr.
Join the team at Hedin Automotive Mercedes-Benz Brooklands KT13 0SL
An exciting opportunity has arisen at Mercedes-Benz of Brooklands for an experienced Service Executive.
- Basic salary with an OTE of up to £41,000
- Additionally your pay will increase once you have completed C-Service Training
Overview Of Role
The Service Executive position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities Of The Service Executive
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
Ideal Candidate Profile
We Are Searching For a Candidate Who Has
- Proven experience in an aftersales role within a busy, fast-paced automotive department
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
- Proficiency in using CRM and service management software
- Dedication to maintaining high standards of customer satisfaction and service excellence
- Right to work in the UK
- Full UK manual driving licence
Summary Of Role
- Location: Mercedes-Benz and smart – Brooklands KT13 0SL
- Working Hours: 45 hours per week
- Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu
What We Offer.....
- Basic salary with an OTE of up to £41,000
- Additionally your basic pay will increase once you have completed C-Service Training
- 25 daysannual leave plus bank holidays
- Long service awards
- Life insurance
- Employee assistance program offering support on wellbeing and finances
- Exceptional rates for vehicle service and maintenance for you and your family
- Enrolment in an employee pension plan
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Hedin Automotive London Ltd is part of the Hedin Mobility Group. Hedin Mobility Group's story began in 1985, when father and son Ingemar and Anders Hedin acquired a Mercedes-Benz and Nissan dealership in Borås, Western Sweden. Today, almost 40 years later, Hedin Mobility Group has grown into one of Europe's top mobility providers with operations in more than ten countries and over 8,300 employees.
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Service Advisor Arbeitgeber: Mercedes-Benz Corporate - Hedin Automotive London
Hedin Automotive ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, Ihre Führungs- und Aufsichtskompetenzen in einem führenden Automobilunternehmen zu erweitern. Unser unterstützendes Teamumfeld fördert kontinuierliche Schulungs- und Entwicklungsmöglichkeiten, während wir eine Vielzahl von Mitarbeiterbenefits wie Lebensversicherung, Rabatte auf Mercedes-Benz Produkte/Dienstleistungen und Unterstützung für Gesundheit und Wohlbefinden anbieten. Arbeiten Sie in Brooklands, wo Sie nicht nur einen bedeutenden Einfluss auf die Entwicklung Ihres Teams haben, sondern auch Teil einer Erfolgsgeschichte in der Automobilbranche werden können.
Kontaktdaten:
Mercedes-Benz Corporate - Hedin Automotive London Recruiting-Team
