Chronic Care, Sales Force Effectiveness

Senior Specialist, Chronic Care Sales Force Effectiveness

The Sr.

Specialist, Sales Force Effectiveness is a hands‑on, execution‑focused role responsible for improving customer engagement and facilitating field execution.

In this role, you will translate customer insights into targeted territory actions and call plans; champion adoption of field productivity tools and resources; maintain KPIs and scorecards; and collaborate closely with the Associate Director, Chronic Care Sales Force Effectiveness, as well as Sales, Marketing, Operations, and Digital Human Health, to design and execute sales force effectiveness initiatives that drive measurable actions and outcomes.

• Territory & call planning
• Collaborate with Sales leadership to operationalize call plans and target guidance for field teams.
• Work with Sales leadership to implement recommended changes and monitor impact.
• Analyze field call activity and coverage metrics to identify gaps in HCP reach, call frequency or call quality.
• Recommend tactical adjustments (territory rebalance, routing changes, prioritized target lists) based on activity and capacity analysis.
• Performance measurement & insights
• Maintain and publish field KPIs, dashboards and scorecards; analyze trends and produce actionable recommendations for field leaders.
• Conduct root‑cause analyses on underperforming territories or segments and recommend targeted interventions.
• Field productivity resources and tools adoption
• Drive adoption activities, including training, onboarding and user support.
• Capture field feedback and translate into enhancement requests or requirements for IT/digital/operation partners.
• Pilot & program execution
• Design, run and measure focused field effectiveness initiatives (training, digital detailing, call guides and more) to test hypotheses and scale proven approaches.
• Manage project plans, timelines and deliverables for assigned field effectiveness initiatives.
• Cross‑functional coordination
• Partner with Sales, Marketing, Analytics, Operations, and Finance to align priorities, ensure compliance and operationalize programs.
• Act as the operational liaison between field teams and headquarters functions to accelerate issue resolution and deployment.
• Field enablement
• Coach sales leadership and field representatives on tools, processes and best practices; set objectives and conduct performance reviews.
• Compliance & documentation
• Maintain a high level of compliance knowledge to ensure all field programs and materials comply with field policy letters, relevant regulations, company policies and promotional codes.
• Maintain documentation for governance and audit readiness.
• Minimum Requirements
• High school diploma with 4+ years of relevant professional experience (e. g., sales, marketing, military, healthcare/scientific fields such as pharmaceutical, biotech, or medical devices).
• 2+ years of experience in pharmaceutical sales, marketing, commercial operations, or a related field, either in the field or at headquarters.
• Strong analytical and problem‑solving skills, with the ability to analyze, translate data and customer insights into actionable recommendations.
• Strong business acumen with a consultative, strategic approach to decision‑making.
• Demonstrated ability to collaborate across functions and execute cross‑functional initiatives.
• Effective communication, organization, project management, and stakeholder influence skills.
• Proficiency in Microsoft Excel and data analysis tools, with the ability to maintain KPIs and produce actionable reports.
• Practical field experience and a customer‑first mindset, including territory and call planning and CRM/tool usage such as Veeva.
• Ability to work within compliance and governance standards.
• Ability to travel approximately 10% for national sales and headquarters meetings.
• Preferred Experience and Skills
• Chronic Care field sales or key account management experience.
• Experience supporting product launches, field execution initiatives, or multi‑market program rollouts.
• Familiarity with sales force effectiveness, targeting, segmentation, and incentive/compensation programs.
• Exposure to advanced analytics and AI‑enabled solutions to identify performance opportunities and support data‑driven decision‑making.
• Hands‑on analytics experience, including advanced Excel skills.
• Experience managing vendors or influencing budget decisions.
• Knowledge of omnichannel and digital engagement models.
• Experience with training, change management, and field capability‑building initiatives.
• Location and Travel
• San
• Francisco
• Residents

Only: qualified applicants with arrest and conviction records will be considered in compliance with the San Francisco Fair Chance Ordinance.

• Los
• Angeles
• Residents

Only: qualified applicants, including those with criminal histories, will be considered in accordance with the City of Los Angeles Fair Chance Initiative.

• Work Arrangement and Salary
• Remote work arrangement.
• Salary range: $117,000.00 – $184,200.00.
• Annual bonus and long‑term incentive are available, if applicable.

We offer a comprehensive benefits package, including medical, dental, vision, retirement benefits (401(k)), paid holidays, vacation, and compassionate and sick days.

EEO Statement

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.

Equal Opportunity Employment laws, visit the EEOC Know Your Rights links.

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