Compensation Not disclosed
Employment Full-Time
Job Description Merkle, a dentsu company, provides technology and data solutions to drive customer experiences.
Responsibilities
Lead consulting projects focused on enhancing capabilities for clients in the CRM domain.
Lead the development of digital transformation strategies and concepts.
Take responsibility for significant project components and contribute to larger initiatives.
Advise clients on their digital roadmap and identify value generation opportunities.
Act as a mentor for junior consultants and analysts.
Develop recognized expertise in multiple relevant technologies or topics.
Manage business backlog items and drive prioritization through value generation.
Act as a subject matter expert in client pitches and business development activities.
Conduct requirements engineering and create functional specifications for solutions based on platforms such as Adobe, Salesforce, Microsoft Dynamics, and Sitecore.
Document and manage functional/non-functional requirements through various techniques.
Define and enhance industry-specific business processes.
Support and consult customers throughout their digital projects, ensuring the best possible customer experience.
Build the business bridge between internal stakeholders and client stakeholders.
Collaborate closely with development, UX/Design, and content teams.
Prepare and facilitate client workshops for idea creation and requirements engineering.
Stay updated on digital trends and understand their impact on clients’ businesses.
Skills and Qualifications CRM Platforms
Expertise in multiple CRM platforms, with experience in large-scale implementations.
Lead CRM strategy, digital transformation, and enterprise-wide implementations.
Databases
Proficiency in database knowledge, primarily for understanding data structures in CRM projects.
Industry Experience
Provides cross-industry expertise, with experience in global or highly regulated industries.
CRM Configuration & Optimization
Configure CRM workflows, automation, and best practice implementations.
Stakeholder Engagement
Manage C-level stakeholders, align CRM initiatives with business growth and digital transformation.
Project & Change Management
Lead enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption.
Data Analytics & Reporting
Leverage predictive analytics and AI-driven insights for strategic CRM enhancements.
CRM Training & Documentation
Lead CRM adoption programs, ensuring best practices and user engagement.
Business Process Mapping
Lead business process re-engineering, align CRM with strategic business goals.
Define long-term CRM roadmaps, transformation strategies, and global implementations.
Benefits
25 days of holidays and 2 volunteer days for charitable activities.
Three extra wellness days on top of vacation days plus Mental Health First Aider and Employee Assistance program.
40-hour week with overtime compensation.
Flexible working hours model (flextime).
State‑of‑the‑art office space with ergonomically equipped workstations.
Full access to Dentsu Academy, on‑site learning sessions, online language courses.
Referral bonus program.
Workation possibility.
Team events: company parties, monthly breakfasts, aperos.
Equal Opportunity Employer Dentsu Central Africa is an equal opportunity employer. We welcome applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability.
Location Geneva
Contract Type Permanent
Type Full time
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Employment Full-Time
Job Description Merkle, a dentsu company, provides technology and data solutions to drive customer experiences.
Responsibilities
Lead consulting projects focused on enhancing capabilities for clients in the CRM domain.
Lead the development of digital transformation strategies and concepts.
Take responsibility for significant project components and contribute to larger initiatives.
Advise clients on their digital roadmap and identify value generation opportunities.
Act as a mentor for junior consultants and analysts.
Develop recognized expertise in multiple relevant technologies or topics.
Manage business backlog items and drive prioritization through value generation.
Act as a subject matter expert in client pitches and business development activities.
Conduct requirements engineering and create functional specifications for solutions based on platforms such as Adobe, Salesforce, Microsoft Dynamics, and Sitecore.
Document and manage functional/non-functional requirements through various techniques.
Define and enhance industry-specific business processes.
Support and consult customers throughout their digital projects, ensuring the best possible customer experience.
Build the business bridge between internal stakeholders and client stakeholders.
Collaborate closely with development, UX/Design, and content teams.
Prepare and facilitate client workshops for idea creation and requirements engineering.
Stay updated on digital trends and understand their impact on clients’ businesses.
Skills and Qualifications CRM Platforms
Expertise in multiple CRM platforms, with experience in large-scale implementations.
Lead CRM strategy, digital transformation, and enterprise-wide implementations.
Databases
Proficiency in database knowledge, primarily for understanding data structures in CRM projects.
Industry Experience
Provides cross-industry expertise, with experience in global or highly regulated industries.
CRM Configuration & Optimization
Configure CRM workflows, automation, and best practice implementations.
Stakeholder Engagement
Manage C-level stakeholders, align CRM initiatives with business growth and digital transformation.
Project & Change Management
Lead enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption.
Data Analytics & Reporting
Leverage predictive analytics and AI-driven insights for strategic CRM enhancements.
CRM Training & Documentation
Lead CRM adoption programs, ensuring best practices and user engagement.
Business Process Mapping
Lead business process re-engineering, align CRM with strategic business goals.
Define long-term CRM roadmaps, transformation strategies, and global implementations.
Benefits
25 days of holidays and 2 volunteer days for charitable activities.
Three extra wellness days on top of vacation days plus Mental Health First Aider and Employee Assistance program.
40-hour week with overtime compensation.
Flexible working hours model (flextime).
State‑of‑the‑art office space with ergonomically equipped workstations.
Full access to Dentsu Academy, on‑site learning sessions, online language courses.
Referral bonus program.
Workation possibility.
Team events: company parties, monthly breakfasts, aperos.
Equal Opportunity Employer Dentsu Central Africa is an equal opportunity employer. We welcome applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability.
Location Geneva
Contract Type Permanent
Type Full time
#J-18808-Ljbffr
Senior Salesforce Consultant Arbeitgeber: Merkle
Merkle, Teil des dentsu Unternehmens, ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur die Möglichkeit bietet, an innovativen Projekten in der Experience Economy zu arbeiten, sondern auch ein unterstützendes und inklusives Arbeitsumfeld fördert. Mit umfangreichen Weiterbildungsmöglichkeiten, flexiblen Arbeitszeiten und einem starken Fokus auf Nachhaltigkeit sowie sozialen Engagements, bietet Merkle eine Plattform für persönliches und berufliches Wachstum in einer dynamischen Branche. Die Unternehmenskultur legt Wert auf Teamarbeit und individuelle Entwicklung, was es zu einem attraktiven Ort für talentierte Fachkräfte macht, die einen bedeutenden Einfluss auf digitale Strategien haben möchten.
