Key Account Manager (m / f / d)

Online marketplaces have never been this awesome.

As a leading e-commerce marketplace, Metro Markets GmbH works with hundreds of suppliers, vendors, and sellers—online businesses that choose our marketplace to sell their products—within Germany, Europe, and beyond. We manage thousands of products to deliver on our customers’ needs while providing excellent service.

We are seeking a full-time Key Account Manager to join our dynamic, international team at our Düsseldorf office. The successful candidate will collaborate cross-functionally with various teams, including commercial, operations, product, and country leads, to onboard customers and ensure our marketplace meets their needs. This role involves partnering with customers to source the goods they require and fostering long-term relationships to ensure sustained cooperation.

Key Responsibilities

1. Identification & acquisition of potential new Key-Account Customers
2. Increasing share of wallet with existing customers
3. Developing trusted relationships with internal and external stakeholders
4. Preparation of individual offers depending on the customer’s needs
5. Analyzation of tenders
6. Tracking and reporting of relevant commercial KPIs
7. Close collaboration with METRO country organisation
8. Support in resolving issues and problems faced by customers and handling of potential complaints

You\’ve got

1. Proven experience in Sales, ideally in HoReCa-environment
2. Commercial expertise in calculating offers matching targeted customer profitability
3. You speak fluently both English and German
4. You are familiar with MS Office (especially Power Point and Excel)
5. Proactive, self-motivated
6. Ownership and customer-oriented mindset
7. Strong communication skills, both verbal and written

We\’ve got

1. Innovative product and exciting career opportunities in an agile environment with a start-up mentality
2. A diverse and vibrant international environment of 70+ different nationalities
3. Flexible working hours and hybrid working with also flexible home office policy
4. 30 days of vacation per year
5. Full support from METRO Group – our mother company
6. Metro Card for shopping at discounted rates & company discounts with renowned brands
7. JobRad and JobTicket programs for commuting
8. Health and wellbeing support
9. Attractive referral program
10. Team events, MeetUps, and TechTalks
11. And much more

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.

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