Customer Service Specialist Benelux

Technical Sales Support & Customer Service Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 01/31/2026

We are seeking a Technical Sales Support & Customer Service Specialist Benelux to join our Sales & Service team. You will be responsible for supporting our local sales team and customers with high focus on spare and wear parts as well as on capital investments, mainly for our dewatering, hydrometallurgy, pump and cyclones business.

This position will be in the Netherlands or Belgium, whichever suits best, and we are happy to offer flexible working arrangements, including hybrid options. It involves a limited amount of travelling in Benelux to visit our clients and provide technical expertise.

Responsible Region: Netherlands, Belgium, Luxemburg

Office Location: Belgium or Netherlands

Reports to: Manager Sales, Benelux

Responsibilities

• Responsible to deliver profitable business growth from allocated territory and sites for all Metso products.
• Responsibility to create relationships with the people at customer site and share those with the organization, connecting key interfaces.
• Orchestrates customer satisfaction surveys and closed‑loop activities and ensures continuous improvement activities.
• Maintains and shares information of Metso installed base.
• Supports Accounts Receivable and payment collections.
• Execute technical support on site for allocated sites whenever needed.
• Order entry and processing in the SAP system as well as in our CRM system.
• Complete order processing, including quote creation, follow‑up, invoicing and collections.
• Technical and commercial handling of inquiries and complaints.
• Communication with factories and customers.
• Planning and commercial processing of service orders for our technicians.
• Support sales in keeping our CRM system permanently up to date with information about opportunities, potential, client contact details and installed base.

Metso is an equal‑opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

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