Deliver high‑quality, efficient technical support throughout the region, strengthening the company’s image and customer trust. A committed, results‑oriented professional with a sharp focus on profitability and customer satisfaction, always striving for the highest level of achievement..
Responsibilities
Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries.
Troubleshoots and identifies claims in a professional manner.
Homologation Study and communication with OEM
Supports technical manager with technical training plan and takes initiatives with implementing technical training in order to achieve fully understanding of the features and benefits from the customers, and to increase the market share systematically.
Analyses latest regional regulation on warranty, service pack and etc.
Active contribution in developing standards, processes and procedures in automotive aftersales business: wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty
Qualifications
5+ years automobile technical support work experience with proven track records in Austria
Have knowledge of the regional regulatory requirements on warranty, service pack and etc.
Strong and accurate technical assessment/judgement abilities
Logical thinking and strong capability of problem analysis
Detail oriented
Fluency in German and English is essential, other language would be advantageous.
#J-18808-Ljbffr
Responsibilities
Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries.
Troubleshoots and identifies claims in a professional manner.
Homologation Study and communication with OEM
Supports technical manager with technical training plan and takes initiatives with implementing technical training in order to achieve fully understanding of the features and benefits from the customers, and to increase the market share systematically.
Analyses latest regional regulation on warranty, service pack and etc.
Active contribution in developing standards, processes and procedures in automotive aftersales business: wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty
Qualifications
5+ years automobile technical support work experience with proven track records in Austria
Have knowledge of the regional regulatory requirements on warranty, service pack and etc.
Strong and accurate technical assessment/judgement abilities
Logical thinking and strong capability of problem analysis
Detail oriented
Fluency in German and English is essential, other language would be advantageous.
#J-18808-Ljbffr
Kontaktdaten:
MG Motor Central and Eastern Europe Recruiting-Team
