Lab Operations Associate (part-time or internship)

Position Summary

We are seeking a proactive and organized Customer Experience Center Lab Support & Lab Facility Specialist to support the daily operations of our Berlin Customer Experience Center --innovation, incubation, and laboratory facility. This role serves as the primary coordinator for laboratory operations, facility management, Environmental Health & Safety (EHS), inventory control, equipment administration.

The successful candidate will ensure a safe, compliant, and professional environment for customers, startups, researchers, visitors, distributors, corporate partners, and internal teams while maintaining the technical readiness and accurate records of laboratory instruments, consumables, and facility assets.

Key responsibility

· Instrument and asset management

· EHS & Biosafety coordination

· Inventory & Procurement management

· Facility operations & Infrastructure Management

· Customer experience center support (Lab operations & FAS Support)

· Vendor & Contract coordination

· Shared laboratory administration

Key Responsibilities

1. Customer Experience Center Support (Lab operations & FAS Support)

· Maintain lab, shared workspaces, and customer-facing areas in a professional condition.

· Assist with scheduling and logistics for facility activities.

2. Laboratory Operations & Facility Management

· Ensure smooth daily operation of facility spaces.

· Coordinate laboratory accessand facility usage.

· Support preventive maintenance and servicing of laboratory infrastructure and equipment.

· Liaise with external service providers, contractors, and facility vendors.

· Monitor facility conditions and escalate maintenance issues as needed.

· Support laboratory setup, reconfiguration, and operational readiness.

3. Instrument & Equipment Management

· Maintain accurate inventory and records of laboratory instruments and equipment.

· Manage equipment registration, calibration, qualification, maintenance, and service schedules.

· Ensure equipment documentation is complete, current, and audit-ready.

· Track equipment utilization and coordinate bookings where applicable.

· Maintain equipment logbooks, service records, and user training documentation.

· Coordinate repairs and vendor service visits.

4. Environmental Health & Safety (EHS)

· Support implementation and compliance with EHS policies and procedures.

· Conduct routine laboratory safety inspections and housekeeping audits.

· Maintain chemical inventories and Safety Data Sheet (SDS) records.

· Coordinate hazardous waste collection and disposal activities.

· Support incident reporting, corrective actions, and safety investigations.

· Organize safety training, emergency drills, and onboarding safety orientations.

· Ensure compliance with applicable German and EU laboratory safety regulations.

5. Inventory & Procurement Management

· Manage inventory of laboratory consumables, chemicals, and facility materials.

· Monitor stock levels and initiate replenishment orders.

· Maintain inventory databases and asset tracking systems.

· Receive, inspect, and organize incoming deliveries.

· Support procurement processes, vendor coordination, and purchase documentation.

· Optimize inventory levels to minimize waste and operational disruptions.

6. Documentation & Administrative Support

· Maintain laboratory operational records, SOPs, forms, and facility documentation.

· Prepare operational reports, inventory reports, and compliance records.

· Support audits, inspections, and quality management activities.

· Ensure document control practices are followed consistently.

· Assist with budget tracking and operational expense monitoring.

Qualifications

Education

Associate's or Bachelor's degree in Life Sciences, Laboratory Technology, Facility Management, Engineering, Operations, or a related field.

Experience

· 2–5 years of experience in laboratory operations, facility management, biotech incubators, research environments, or innovation centers.

· Experience managing laboratory equipment records and inventories.

· Familiarity with EHS programs and laboratory safety requirements.

· Experience supporting customer-facing operations is preferred.

Skills & Competencies

· Strong organizational and multitasking skills.

· Excellent documentation and record-keeping abilities.

· Knowledge of laboratory operations and shared facility management.

· Familiarity with EHS regulations, chemical management, and safety practices.

· Proficiency with Microsoft Office and inventory management systems.

· Strong communication and customer service skills.

· Ability to work independently and manage multiple priorities.

Preferred Qualifications

· Experience in startup incubators, innovation hubs, biotech parks, or shared laboratory environments.

· EHS or laboratory safety certification.

· Experience with asset management or laboratory information systems.

· Fluent English; German language skills are a strong advantage.

· Success Metrics

· 100% equipment records maintained and audit-ready.

· Timely completion of preventive maintenance and calibration activities.

· High customer and lab user satisfaction.

· Accurate inventory control and stock availability.

· Compliance with EHS requirements and safety standards.

· Efficient operation of laboratory and facility infrastructure.

Estimated Part-Time Commitment:

12 hours per week (flexible scheduling possible)

Ideal Profile:

A hands-on operations professional who enjoys creating a safe, organized, and welcoming environment while ensuring laboratories, facilities, equipment, and customer spaces operate efficiently and compliantly.