Global Customer Experience Manager

Global Customer Experience Manager Global Customer Experience Manager An international Customer Experience role focused on shaping and optimising end-to-end customer journeys through data-driven insights, strategic initiatives, and close collaboration with business and digital teams. The position offers the opportunity to influence customer-centric transformation projects with high visibility across the organisation. Global Customer Experience Manager Prestigious international Insurance company Description In this role, you will help translate the organisation's customer experience strategy into practical initiatives and tangible improvements for customers and business teams. Working across regions and functions, you will support the design, delivery and scaling of customer-centric solutions that drive measurable business and customer outcomes. You will collaborate with business units, customer teams and technology partners to identify opportunities, optimise customer journeys and promote customer experience best practices across the organisation. Success will be measured through contributions to growth, customer loyalty, operational efficiency and the adoption of customer-centric standards. Key Responsibilities Customer Insight other languages are an asset. Nice to have: Experience in insurance, financial services or another regulated industry. Familiarity with accessibility standards (WCAG) and inclusive design practices. Exposure to AI-enabled customer experience use cases. Experience contributing to web or digital platform strategy work. Offer Interested? I look forward to your application. International (Schweiz) AG Sihlstrasse 37 8001 Zürich jidb210312tt jit1042tt jiy26tt