Business Process and Operations Officer (M/F) in Genève

Overview

In this role you will optimise core business processes, systems and workflows across large-scale programmes to improve efficiency and delivery. You will sit at the intersection of process design, project coordination and change management in a collaborative, international environment. You will structure and execute project plans, track progress and mitigate risks, while shaping end-to-end operational workflows. You will develop documentation, training materials and governance artefacts to support adoption. This position offers the chance to drive tangible improvements within a high-impact organisation based in Geneva.

Verantwortungsbereiche

• Project coordination and delivery: structure and execute project plans, track progress, identify dependencies and escalate risks; support governance with documentation, reporting and decision materials
• Process analysis and improvement: analyse current processes to identify inefficiencies and redesign end-to-end operational workflows; develop process documentation and tools
• Systems and data: collaborate with internal teams on system solutions; support testing (UAT); improve data quality and usage across processes
• Change management and implementation: develop and roll out change initiatives; create user-friendly materials (guidelines, communications, training) to support adoption; integrate new processes into daily operations
• Operational support and execution: perform key operational activities per defined processes and standards; investigate issues and ensure data consistency and reliability

Zentrale Anforderungen

• Initial experience in business process optimisation, project management, operations or consulting
• Strong analytical and problem-solving skills
• Experience working with cross-functional teams in complex environments
• Exposure to systems implementation, data flows or process improvement initiatives
• Knowledge of change management approaches
• Excellent communication and coordination skills
• Structured, proactive and adaptable mindset
• Ability to manage multiple priorities in a fast-paced environment
• Fluent English required, French is a plus

• Analytical thinking
• Communication
• Coordination
• Systems implementation
• Data flows and data quality
• User Acceptance Testing (UAT)