Customer ServiceYou are the primary point of contact between clients, partners, and internal teams, ensuring quality support in the management of financing files while guaranteeing a fluid, professional, and solution-oriented client experience.Customer ServiceOur client is a player in the financial sector, recognized for its expertise and commitment to businesses. It supports its clients in their growth projects by offering solutions adapted to their needs, within varied sectors such as industry, transport, technology, health, and green energy.Missions- You support clients and partners throughout the lifecycle of financing files.- You act as a primary contact for clients, suppliers, and partners.- You coordinate the different stages of the files, from the issuance of the offer to the finalization.- You guarantee the quality and compliance of the files.- You provide daily support to sales teams and actively contribute to the achievement of objectives.- You respond to client requests with responsiveness and professionalism.- You manage complex files requiring rigor, organization, and a sense of detail.- You participate in the processing of subjects related to insurance and the monitoring of payments.- You collaborate closely with the internal teams.Profile- You have successful experience in client relations in a B2B environment, ideally in the financial sector.- You have an excellent ability to manage several files simultaneously with method and precision.- You demonstrate a strong client focus and an excellent sense of service.- You enjoy daily exchanges with varied interlocutors and know how to create strong relationships.- You show autonomy, proactivity, and a real team spirit.- You possess a commercial instinct and developed emotional intelligence.- You have perfect command of French (C1), and German (B2) and/or English (C1).Conditions and Benefits- You join a solid company operating in dynamic and growing markets.- You occupy a central function with strong exposure to clients and partners.- You benefit from a varied position combining client relations, sales support, and file management.- You enjoy flexible hours and a hybrid work model.- You have access to parking available 24/7. jideddc944aen jit0731aen jpiy26aen
Customer Service Representative Arbeitgeber: Michael Page Switzerland
Notre client, une banque privée internationale bien établie en Suisse, offre un environnement de travail dynamique et à taille humaine, idéal pour les professionnels cherchant à évoluer dans le secteur financier. Avec des opportunités de collaboration étroite avec le Front Office et une culture proactive du risque, les employés bénéficient d'une atmosphère stimulante qui favorise la croissance personnelle et professionnelle. De plus, la diversité linguistique et l'expertise en crédit permettent de travailler sur des opérations complexes tout en développant des compétences précieuses dans un cadre international.
