Auf einen Blick
- Aufgaben: Erste technische Unterstützung für Mitarbeiter bieten und IT-Zugriffsanfragen verwalten.
- Unternehmen: Innovative internationale Organisation mit modernem Arbeitsumfeld.
- Vorteile: 6-monatiger Vertrag, spannende Herausforderungen und internationales Team.
- Weitere Informationen: Großartige Möglichkeit zur beruflichen Weiterentwicklung in einem internationalen Umfeld.
- Warum dieser Job: Werde Teil eines dynamischen Teams und entwickle deine IT-Fähigkeiten weiter.
- Qualifikationen: 1-3 Jahre Erfahrung im IT-Support und Kenntnisse in Windows und macOS.
Das prognostizierte Gehalt liegt zwischen 62100 - 75900 € pro Jahr.
Our client is seeking a Helpdesk Technician to support employees
Helpdesk Technician - 6-Month Fixed-Term Contract - Geneva
Our client is seeking a Helpdesk Technician to support employees across a global organization.
Acting as the first point of contact for IT-related requests, you will ensure efficient onboarding, user support, access management, and endpoint troubleshooting while maintaining high service levels.
Helpdesk Technician - 6-Month Fixed-Term Contract - Geneva
Our client is a well-established international organization with a strong focus on innovation, collaboration, and operational excellence.
The company offers a modern and people-oriented work environment, supported by advanced technologies and global teams.
Description
Provide first-level technical support to internal users.
Manage software access requests and user permissions.
Execute onboarding and offboarding activities for employees.
Prepare, configure, and deploy laptops and IT equipment.
Troubleshoot Windows and mac OS devices.
Investigate user authentication and MFA-related issues.
Administer user accounts, distribution lists, and access groups.
Maintain and distribute loaner equipment and peripherals.
Support meeting rooms and on-site technical events.
Escalate complex incidents to specialist teams when required.
Maintain accurate ticket documentation within the ITSM platform.
Contribute to process improvements and knowledge-base documentation.
Profile
1-3 years of experience in IT Support, Helpdesk, Service Desk, or Desktop Support.
Experience supporting both Windows and mac OS environments.
Knowledge of user provisioning and access management processes.
Experience with employee onboarding and offboarding activities.
Familiarity with Saa S applications and cloud-based environments.
Experience working with an ITSM tool such as Jira Service Management, Service Now, or similar.
Solid troubleshooting and problem-solving skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and customer service skills.
Strong sense of ownership and accountability.
Professional level of English.
Job Offer
Opportunity to work within a modern international organization.
Exposure to a broad range of workplace technologies and IT operations. jpid63438dcws jpit0936ws jpiy26ws
Helpdesk Technician - 6-Month Fixed-Term Contract - Geneva Arbeitgeber: Michael Page Switzerland
Unser Unternehmen ist ein hervorragender Arbeitgeber im Bereich Medizintechnik, gelegen in der malerischen Region Lausanne. Wir bieten eine dynamische Arbeitsumgebung, die Innovation und Zusammenarbeit fördert, sowie flexible Arbeitszeiten und die Möglichkeit, einen Tag pro Woche im Home-Office zu arbeiten. Unsere Mitarbeiter profitieren von umfangreichen Entwicklungsmöglichkeiten und einem starken Fokus auf kontinuierliche Verbesserung, was zu einer erfüllenden und bedeutungsvollen Karriere führt.
